Manager, Media Operations

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PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought‑leadership, creativity and innovation has seen us grow from a challenger agency in the UK to a global leader with over 6,000 employees in more than 100 offices worldwide.

We are seeking a superstar who wants to continue their career journey in media and is an organizer by nature. You will understand ad‑tech and mar‑tech platforms, digital partners, and be curious and self‑learning about the industry’s solutions and spaces. You have a keen affinity for the value of data‑backed media plans, push for what is right, and challenge our teams to get out of their comfort zone in pursuit of brilliant ideas.

A solution‑seeker who always looks on the bright side and is willing to jump over obstacles to bring the work from good to great. At PHD, we value tireless optimists, happy warriors, and fearless collaborators who bring contagious energy.

You will be joining the PHD Media Ops team, a center of excellence built to enable our people with process backed by technology. This group ensures that PHD delivers exceptional, trustworthy advertising and unlocks the data needed to optimize performance and maintain reputation. Media Operations needs to advance beyond tactical trafficking to a strategic imperative focused on distributing our brands safely, respecting consumer privacy, and capitalizing on complex auction markets, while fully supporting our technological, tactical, and financial operations.

You will be crucial to the operations team’s goal to set and govern process, and you may be tagged in to help with important media launches and client deliverables due. Collaboration, an open mind, and the ability to raise a hand quickly are key. You work closely with internal PHD teams and have exposure to clients.

• Serve as expert resource for ad operations/ad technology practices and requirements to drive quality digital data creation and utilization.
• Manage and increase the effectiveness and efficiency of teams through improvements to each department’s day‑to‑day functions.
• Create and maintain processes and documentation surrounding operations, requirements, and workflows to facilitate global/regional/market level delivery to standards.
• Identify and support opportunities in development of processes, standards, and innovative solutions across Media Ops focus areas.
• Collaborate across account teams (Strategy, Investment, BPMs, Legal, Finance, Mar Sci, Ad Ops), and develop an understanding of the processes and tools used across departments.
• Maintain productive collaboration across regional, local, and offshore teams.
• Understand and communicate best practices related to the media‑buying process across the agency.
• Maintain/create trackers and reports to ensure the Media Ops team delivers on operational KPI’s (SLA’s against TAT’s, data quality, error resolution).
• Support data governance and data quality initiatives across global, regional, and offshore teams.
• Assist in the creation and communication of planning guidelines, financial guidelines and roadmaps (templates, ways to work, best‑in‑class methods, etc.).
• Facilitate budget management procedures and policies across the account.
• Assist Strategy and Investment teams with developing standardization of budget processes to track towards reporting and finance goals.
• Proactively monitor projects and delivery status, escalated delivery and technical issues, and optimize workflows to meet operational initiatives.

• At least 3 years of relative media experience. Proficiency in digital or ad operations is a plus.
• Passion for learning.
• Self‑starting nature.
• Proficient in Microsoft suite of tools (Excel, PowerPoint, Word, etc.).
• Understanding of our industry and how technology, data and operational best practices will benefit our clients.
• Ability to work in an agile manner in a rapidly changing…