CRM Functional Analyst - Arlington VA

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* Pro Consulting offers contingent Staff Augmentation of IT professionals, Permanent Recruiting, and Temp-to-Hire services, with expertise in financial services, insurance, telecom, manufacturing, technology, media, and entertainment, pharmaceutical, healthcare, and service industries.

We have been retained to provide recruiting assistance for a direct hire by a world-leading IT consulting, services, and business process outsourcing organization.

An overview of the position is provided below for review and consideration.

Role:
CRM Functional Analyst - Contract to Perm

Location:

Arlington, VA

Length:
Contract to Perm

The CRM Business Analyst will partner with internal customer groups to deliver CRM solutions addressing evolving operational business processes. Responsibilities include gap analysis, gathering business requirements, and delivering proposed solutions. The ideal candidate will have strong technical skills, collaborate with Information Services teams, and have a proven track record in the CRM space.

The position requires strong knowledge of MS Dynamics CRM and experience customizing it for specific needs.

• Develop and maintain detailed functional knowledge of MS Dynamics CRM
• Develop and maintain detailed knowledge of internal customer business processes
• Align customer business requirements to MS Dynamics CRM capabilities
• Facilitate requirements gathering sessions with end-users
• Translate customer business needs into detailed business requirements
• Collaborate with IT to transition customer business requirements into technical specifications
• Perform ongoing evaluation of current CRM operational structure
• Perform gap analysis and formulate innovative solutions
• Develop, revise, and maintain process flow maps
• Work collaboratively with IS teams
• Partner with CRM data integrity team
• Conduct end-user training
• Build strong relationships with internal customers
• Lead, plan, and support the ongoing implementation of CRM
• Identify opportunities for tool usage
• Present and articulate innovative CRM solutions

Requirements include:

• 6+ years of experience with MS Dynamics CRM
• BA/BS degree in business or a related field
• 2+ years of experience as a Business Analyst
• Demonstrated understanding of business and technical process interrelationships
• Strong functional knowledge of enterprise software transformation technologies
• Dynamic leadership skills
• Exceptional written, verbal, and presentation skills
• Demonstrated experience conducting effective requirements reviews
• Engaging and self-starting individual able to work independently and as part of a cross-functional team
• Understanding of program/project management process
• Demonstrated understanding of trends and drivers impacting CRM adoption
• Familiarity with third-party plug-ins to CRM
• Clear and decisive decision making and issue prioritization