Technical Support Engineer

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• 📍 NYC (Brooklyn), On-site

• Full-time

Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. Since going through Y Combinator in 2022, we’ve grown from 0 → $8M+ ARR and hundreds of customers in 24 months, scaled to process data for 20% of Germany’s workforce, raised $8M+ from top‑tier investors, and built a team of 50+ Kombies.

We want you to help shape the foundation of our support function in the U.S. as a technical bridge between our customers and our product/engineering teams.

• Troubleshoot & debug API integrations, data‑sync issues, authentication flows (OAuth, API keys), and provider‑specific edge cases.
• Assist customer engineers via Slack, email, and occasional video calls with clear, concise, and technical guidance.
• Collaborate closely with Product & Engineering to elevate bugs, relay feedback, and prioritize fixes.
• Create and maintain internal and external documentation and knowledge bases around recurring topics.
• Build dashboards, alerts, and tooling to proactively monitor integration health and improve support scalability.

• Debug why new hires aren’t syncing correctly from a customer’s ATS and fix a mapping issue.
• Resolve OAuth 2.0 connection flow problems for a customer engineer.
• Identify a commonly misunderstood API parameter and work with Engineering to improve docs or design.
• Create dashboards or alerts that monitor integration health.
• Implement smaller new features across the codebase based on support findings.

APIs (REST + SOAP + OAuth), Node.js, Type Script, SQL, GCP (logs & monitoring), various HRIS/ATS/Payroll systems, and Kombo’s own troubleshooting tools.

• Strong technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) with a passion for debugging APIs & integrations.
• Comfortable reading code (JavaScript/Type Script), understanding data flows, and interpreting logs.
• Excellent communication skills—able to explain technical concepts to engineers and non‑engineers alike.
• Empathetic, patient, and dedicated to helping others solve problems.
• Autonomous, takes initiative, and drives own projects.
• Prefers a structured, high‑performance environment and an in‑office culture.

Prior experience in a technical support role is a plus but not required.

• 🚀 In the top 5% of VC‑backed companies with relentless growth.
• 🧠 Small, high‑performing teams (like Netflix or Ashby).
• ✍️ Long‑form docs over meetings for clarity.
• 🎉 Weekly celebrations for launches, closings, or birthdays.
• 😂 Legendary Engineering Meme culture.

• Entry level
• Full‑time

Referrals increase your chances of interviewing at Kombo by 2x. We’re excited to meet you!