IT Manager, Infrastructure & Support

Base pay range

$/yr - $/yr

Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they’re making substantial investments in IT operations and infrastructure resilience.

We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end‑user support, and drive strategic upgrades across a modern, cloud‑forward environment. This role combines hands‑on leadership with the autonomy to shape a high‑performing technology function.

You will directly influence reliability, security, and scalability as the company continues its expansion.

• Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies.
• Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes.
• Enhance endpoint security and device lifecycle management programs.
• Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness.
• Introduce automation opportunities that improve uptime, efficiency, and user experience.
• Own vendor and MSP relationships to ensure SLA performance and cost alignment.
• Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads.
• Track and report operational metrics tied to system performance and service delivery.

• 4–8 years in IT Infrastructure/Operations with leadership responsibilities.
• Technical strengths across:
• Networking platforms such as Cisco, Meraki, or Palo Alto.
• Endpoint tools like Intune or JAMF.
• Virtualization and cloud platforms (VMware, AWS/Azure).
• Experience guiding or mentoring junior technologists or project contributors.
• Strong communication and collaboration skills with stakeholders at all levels.
• A proactive approach to innovation and continuous improvement.

• Lead and grow a team during a high‑growth business cycle.
• Drive IT strategy and modernization during critical scaling.
• Significant visibility with leadership and product stakeholders.
• Opportunity to build long‑term ownership of corporate infrastructure.

• Medical insurance
• Vision insurance
• 401(k)

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Director

Full‑time

Information Technology

Technology, Information and Media, IT System Custom Software Development, and Software Development