Senior Data Analyst; Customer Analytics

Senior Data Analyst (Customer Analytics)

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Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award‑winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end‑to‑end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and Fortune Best Places to Work.

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennia ls (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven Clinic is looking for a strategic and customer‑focused Senior Data Analyst specializing in Customer Analytics. The role is dedicated to helping Maven Clinic’s customers understand, measure, and amplify clinical and business value through data. The analyst will develop scalable analytics solutions, align cross‑functional stakeholders, and turn data into actionable insights that drive client outcomes and strengthen long‑term partnerships. Adept at combining analytical rigor with business storytelling, the analyst will highlight Maven’s impact across cost savings, member engagement, and clinical effectiveness.

• Customer‑Facing Analytics & Value Demonstration:
  Partner with Client Success and Commercial teams to build and deliver data‑driven narratives that highlight Maven’s measurable impact on clinical outcomes, cost reduction, and employee well‑being for enterprise clients.
• Actionable Insights for Stakeholders:
  Design interactive dashboards and scalable reporting frameworks (SQL, Tableau, Looker, DBT) that empower customer‑facing teams to independently track utilization, engagement, and ROI metrics aligned with their organizational goals.
• Scalable Solutions & Automation:
  Architect data sources and reusable reporting models that enable efficient delivery of analytics at scale across dozens of enterprise customers, improving turnaround time and consistency of insights.
• Cross‑Functional Alignment & Project Leadership:
  Lead analytics initiatives that require collaboration across Client Success, Finance, Sales, and Engineering, ensuring alignment on business objectives, project milestones, and data definitions. Own overall deliverables.
• Process Improvement & Efficiency:
  Identify opportunities to streamline data workflows and reporting processes, implementing scalable automation and documentation practices to increase reliability and transparency for customer deliverables.
• Storytelling & Communication:
  Translate complex data into clear, outcome‑oriented insights that resonate with customer executives and HR/benefits leaders, reinforcing Maven’s role as a strategic partner.
• Innovation & Emerging Tools:
  Support adoption of automation tools (such as Matik) to scale client reporting and standardize storytelling of clinical and business outcomes across customer portfolios.

• 5–7 years of relevant analytics or data science experience
• Fluency in SQL and a strong background in data visualization
• Ability to juggle both long‑term, strategic projects and ad hoc, urgent requests as needed
• Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross‑functional teams and mentor junior analysts

• Experience with value/ROI/clinical outcomes storytelling…