Assistant Director: Technology Services

Assistant Director:
Technology Services - US

Join to apply for the Assistant Director:
Technology Services - US role at Mayer Brown

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director:
Technology Services - US.

The Assistant Director:
Technology Services – US will work closely with the business and legal teams across the Firm’s US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm’s strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director:
Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client‑focused approach, and ensure that US operations contribute to and benefit from the Firm’s global standards and initiatives.

• Work with the Director:
  Global Technology Services to define services and agree on meaningful service levels with the business
• Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing, and implementing technology projects
• Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys
• Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy
• Oversee day‑to‑day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director’s strategic objectives
• Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs
• Supervise and develop US‑based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement
• Support the Global Director in promoting cost‑effective operation and maintenance of information systems, business processes, and project delivery
• Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs
• Monitor and report on service performance metrics, identify problems, and recommend process improvements
• Assist in asset and configuration management for US offices, ensuring alignment with global standards
• Support the implementation and optimization of Service Now as a key platform for IT service management
• Provide regular reporting on key performance indicators, service levels, and budget utilization to Director:
  Global Technology Services
• Participate in vendor management and contract negotiations for US‑based IT services
• Ensure compliance with Firm policies, security standards, and US‑specific regulatory requirements
• Perform other duties as assigned to meet Firm goals and…