Technical Customer Support Specialist

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$50,000.00/yr - $85,000.00/yr

Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate complex findings for customers and teams in a fast‑paced startup.

• 2–3 years in technical customer support (SaaS / high‑growth tech; B2B/enterprise preferred)
• Strong technical troubleshooting background; prioritizes technical depth over generic support skills
• Proven ability to ramp quickly with minimal onboarding and operate effectively in ambiguity
• Thrives in a fast‑paced, changing startup environment with limited process and documentation

• APIs & Integrations: confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows
• Debugging browser/network errors and client‑side issues
• GCP & data: hands‑on experience with GCP tools—especially GCP Logs
• SQL for querying, investigating, and validating data in logs
• Code & debugging: able to read and troubleshoot code, especially Python
• Exposure to JavaScript/Node.js/React is a strong plus
• Reason about logs, stack traces, and error messages to isolate root causes

• Strong interest in AI; familiarity with LLM concepts (prompting, hallucinations, common failure modes)
• Basic understanding of how AI models are used in production workflows
• Interest or experience in audio technology or media processing is a plus
• Bonus: prior use of Eleven Labs or similar AI audio tools

• Highly autonomous: manages own workload, priorities, and learning without close supervision
• Fast learner: picks up new concepts, tools, and features quickly with limited context or training
• Adaptable: comfortable when features ship/break without advance notice; adjusts workflows on the fly
• Proactive: identifies patterns, raises product issues, and improves internal docs/knowledge base

• Clear communicator (especially in writing)
• Detail‑oriented
• Collaborative
• Driven and accountable

• 2–3 years in technical customer support (SaaS / high‑growth tech; B2B/enterprise preferred)
• Strong technical troubleshooting background
• Proven ability to ramp quickly with minimal onboarding
• Operate effectively in ambiguity
• Interest in AI and audio
• Background in troubleshooting telephony‑related issues using AI integrations, SIP, Twilio, or other tools and platforms

• APIs & Integrations;
  Troubleshooting REST APIs; HTTP requests/responses;
  Auth;
  Webhooks;
  Integration flows
• Debugging browser/network errors;
  Client‑side issues
• GCP tools; GCP Logs
• SQL;
  Reading and troubleshooting code;
  Python
• JavaScript/Node.js/React
• AI concepts; LLM concepts; AI models in production;
  Audio technology;
  Media processing;
  Eleven Labs or similar AI audio tools
• Autonomous work;
  Fast learning;
  Adaptability;
  Proactivity;
  Clear communication;
  Detail‑oriented;
  Collaboration;
  Driven and accountable

Mid‑Senior level

Contract

Information Technology

Software Development