Webex​/Network Administrator

Position Overview

Our client, a NON‑Profit organization, has an immediate need for a Webex/Network administrator to join their team in Brooklyn, NY. The role involves managing and administering the client’s Webex Calling and Webex Contact Center environment, along with the overall Network Infrastructure. The ideal candidate will have hands‑on experience with Cisco Cloud Calling technologies and a strong understanding of network routing and switching, as well as voice architecture.

• Administer Webex Calling architecture and Control Hub setup
• Manage PSTN, dial plans, trunk/route groups, and call routing
• Deploy services across multiple locations and networks
• Configure MPP phones, local gateways, and firewall settings
• Support advanced features: call queues, voicemail, hunt groups, auto attendants
• Manage users, devices, virtual lines, DECT networks, and hoteling
• Administer Webex Contact Center agents and queues
• Day‑to‑day support of the Cisco routing and switching environment
• Use analytics and troubleshooting tools to monitor and resolve issues
• Document configurations, including technical specifications, network diagrams, and operational procedures

• Bachelor’s degree or equivalent combination of education and experience
• Experience with Webex Calling and Contact Center administration
• Strong knowledge of VoIP, SIP, and cloud telephony
• Familiarity with Cisco Control Hub, MPP phones, and gateways
• Proficient in dial plan and call routing configuration
• Skilled in troubleshooting and performance monitoring
• Excellent hands‑on experience with Cisco routing and switching
• Excellent communication and documentation abilities
• Cisco certifications (CCNA, CCNP Collaboration) preferred

• Entry level

• Full‑time

• Information Technology