Director, Professional Services

Must be a US Person (US citizen or permanent resident) due to our clients' legal requirements.

Location:

New York City, NY - US

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

At Ivalua we are a global community of exceptional professionals who believe that digital transformation revolutionizes supply chain sustainability and resiliency. We empower customers to manage all categories of spend and all suppliers to increase profitability, improve ESG performance, lower risk, and improve productivity. Driven by passion, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

As part of the Professional Services management team, you are in charge of overseeing the implementation of Ivalua’s solution for a portfolio of mid‑size projects. You manage a team of 4–8 Implementation Specialists and Implementation Leads, ensuring successful project execution, customer satisfaction, and partner support. You also contribute to the implementation by applying functional and technical expertise.

• Secure ARR and gross margin on services and guarantee successful project execution
• Manage the customer‑executive relationship, including risks and escalations
• Provide necessary support to partners and enforce project governance for partner prime projects
• Empower and grow the team, providing operational support and best‑practice guidance on business and Ivalua’s solution
• Define and enforce operational processes
• Contracting, staffing, and billing
• Expected travel: 40% (varies by project)

Skills and Experience:

• 10+ years’ experience in software implementation, including leadership roles responsible for customer relationships, implementation teams, and successful project delivery is a must
• Willing to develop product expertise to guide the Implementation team, with a proven track record in previous roles
• Procurement experience a nice‑to‑have
• PMP certification or equivalent is a plus
• BS/BA degree in Procurement, Computer Science, or equivalent experience preferred

Soft Skills:

• Client‑oriented problem solver
• High emotional intelligence & communication skills
• Curious and eager to develop expertise about Ivalua’s product
• Ability to work within a multicultural environment

If your application fits this position’s needs, our Talent team will reach out to schedule an initial screening call. Apply today to take the next step toward achieving your goals.

• Hybrid working model (3 days in the office per week)
• Committed to product innovation and technology
• Sustainable growth, privately held
• Cash‑flow positive for 10+ years
• Snacks, weekly lunches, and social events in the office
• Training and career development program
• Diverse and inclusive work environment where your contributions are valued

United by our values, we embrace diversity and equity in the broadest sense to create an inclusive workplace. We believe in equal opportunity and in diversity as a driver of innovation.

As set forth in Ivalua’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Base range minimum: $127,500; maximum: $212,500. Additional compensation and rewards include an annual target bonus contingent on individual and company performance. Benefits include medical, dental, vision, retirement (with company match), and more.