Head of Implementation

About the Company

Our client is a high-growth, AI-native SaaS platform revolutionizing the way modern finance and accounting teams manage the contract-to-cash lifecycle
. Founded in 2023 and headquartered in New York City, the company has scaled rapidly from $5M to $50M ARR in just over two years
.

Recently, they announced a $91M Series B raise from top-tier venture firms including Lightspeed Venture Partners, General Catalyst, and Primary Venture Partners – fueling their next phase of expansion. Their intelligent automation platform enables finance teams to eliminate manual work and accelerate cash flow by managing billing, collections, revenue recognition, and reporting.

The company is seeking a Head of Implementation to build and scale the implementation function as they enter their next stage of hypergrowth. Reporting directly to a co-founder, this foundational leadership role will define how customers are onboarded, implemented, and set up for success.

You’ll design the organization, systems, and playbooks that drive consistent, world-class delivery. This leader will partner cross-functionally with Sales, Product, Customer Success, and Delivery to ensure seamless customer experiences – and will serve as the executive relationship steward for strategic enterprise clients.

• Build and scale a high-performing Implementation organization to support the company’s next phase of growth
• Design org structure, roles, and scalable delivery models for enterprise and mid-market customers
• Partner with Sales, Solutions Consulting, and Customer Success to ensure smooth post-sales handoffs and alignment
• Collaborate with Product and Engineering to translate onboarding challenges into roadmap priorities
• Develop playbooks, processes, and metrics to bring predictability and operational excellence to delivery
• Serve as the executive point of contact for major customer implementations, guiding both internal and client teams through complex rollouts

• 5–10 years of experience leading Implementation, Delivery, or Professional Services in high-growth SaaS or AI-driven environments
• Proven success scaling post-sales functions and managing both individual contributors and first-time managers
• Deep operational and analytical mindset – sets metrics, forecasts, and continuously improves delivery processes
• Experience working closely with Finance or Accounting teams (e.g., billing, rev rec, AR/AP, FP&A)
• Strong executive presence; able to engage directly with CFO-level stakeholders
• Based in New York City or open to relocation (relocation package available)
• Open to candidates on E3 visas (no H1B sponsorship)

• Base salary $200K–$240K
  significant equity
• Daily meal stipend for in-office days
• Commuter benefits
  , parental leave (12 weeks), and 401(k)
• Unlimited PTO and access to a brand-new Soho office