Strategy & Revenue Operations Manager

Overview

We are looking for a strategic, analytical, and self-directed Strategy & Revenue Operations Manager to design and optimize the systems, processes, and data that fuel scalable GTM execution and growth. This role is ideal for someone with a consultancy or business operations background who thrives on solving complex problems, aligning stakeholders, and driving measurable impact across Sales, Marketing, Customer Success, and Finance.

You’ll operate with wide scope and autonomy, and act as a strategic partner to GTM leadership—helping scale high-impact initiatives across the business.

This role is for you if you can zoom out to identify growth opportunities, zoom in to execute with precision, and thrive in a fast-paced environment with minimal guidance.

• Funnel Optimization & Conversion Growth:
  Analyze and refine top-of-funnel flows to improve lead-to-live conversion rates. Implement SLA tracking and dashboards for underwriting, MSA execution, and merchant activation delays.
• Process & Technology Enablement:
  Technologically curious; experience with or eagerness to leverage AI-enabled tools and automation to enhance workflow efficiency and strategic insight generation. Own and manage the CRM & Rev Ops stack (Salesforce, Hub Spot, Pardot, Tableau), marketing automation, and integration tooling.
• Implement fast-lane onboarding paths and trigger-based workflows to automate milestones. Vet and integrate external tools for compliance automation and fraud verification.
• Data, Metrics & Analytics:
  Set and review leading indicators; define and communicate GTM performance narratives using data-driven insights. Build self-serve dashboards and reporting cadences that drive decision-making at the exec level.
• Cross-Functional Alignment:
  Partner with Sales, Risk, Product, CS, and Growth teams to translate growth and onboarding strategy into operational strategy. Curate onboarding support materials for SMB merchants with insights from market peers.
• Change Leadership & Scaling:
  Prioritize process improvements by ROI; drive adoption of new revenue processes and systems; ensure change management and training across teams.
• Strategic Projects:
  Lead cross-functional initiatives that drive revenue growth and operational efficiency; evaluate and pilot new tools and processes in collaboration with Product, Finance, and Engineering.

• Experience:
  
  8+ years in strategic operations roles (Rev Ops, Biz Ops, or Management Consulting) with a track record of leading cross-functional projects and driving measurable business impact, ideally in B2B SaaS, fintech, or e-commerce.
• Proven ability to lead ambiguous, cross-functional initiatives without micromanagement.
• Strong ownership mindset; you identify issues, define solutions, and drive outcomes with limited direction.
• Excellent communication and cross-functional influence; you thrive in dynamic environments and bring clarity to ambiguity.
• Analytical mindset:
  Comfortable with SQL, BI tools (Tableau, Looker), dashboards, and forecasting/reporting frameworks.
• Operations-driven:
  Passionate about end-to-end funnel design, lead routing, operational SLAs, and KPI ownership.
• Collaborative:
  Skilled at cross-functional alignment and translating strategic goals into operational execution.
• Customer-centric:
  Keen understanding of the customer journey landscape, informed by industry peers.

Zip is a place where you’ll get out what you put in. We move at pace and embrace change, and you’ll be empowered and trusted to make big things happen quickly. You’ll be welcomed and supported to be yourself and take care of yourself  benefits and opportunities are designed to help you grow your skills and career alongside smart, friendly people.

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The annual base pay range for this…