Systems Administrator & Technical Support Specialist

We are seeking a skilled and motivated Systems Administrator and Technical Support Specialist to join our IT team. In this role, you will be responsible for managing and maintaining critical technology systems that support an organization’s operational success. This is an excellent opportunity to grow your technical expertise while contributing to a collaborative and dynamic team environment.

• Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
• Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and One Drive.
• Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.
• Install, configure, & perform system restores using Backup solutions (e.g. Veeam, Acronis)
• Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.
• Offer training and guidance on IT best practices, cybersecurity protocols, and effective use of IT systems and tools.
• Install, configure, and troubleshoot servers, workstations, hardware, and software applications.
• Implement and manage endpoint protection, email encryption, and device management using RMM
• Perform system monitoring, routine maintenance, and backup verification.
• Write and maintain scripts (Power Shell preferred) to automate tasks and improve system efficiency.
• Maintain accurate documentation of IT procedures, system configurations, and user support requests.
• Complete detailed work orders for all support incidents and service requests.
• Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.

• Strong technical knowledge of networks, Windows Server environments, and Microsoft 365 infrastructure.
• Experience with virtualization technologies (VMware, Proxmox preferred).
• Proficiency in managing Active Directory, Group Policy, and Windows-based services.
• Familiarity with modern security practices including endpoint management and email protection.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Scripting knowledge (Power Shell) is a strong asset.
• Commitment to documentation and process standardization.
• Minimum 4 years technology hands on support experience
• College Degree in IT Program or equivalent, and related previous experience

• Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).
• Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
• Experience with Firewall Platforms such as Sonicwall

Location: Must reside in Buffalo, NY (in office 5 days/week)

• Health insurance
• 401(k) matching
• Paid time off
• Paid Holidays

Pay Range: $55,000 to $80,000 Annually

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law.

The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.