Site Reliability Engineer

Overview

Join to apply for the Staff Site Reliability Engineer role at Ro
. Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro offers nationwide telehealth, labs, and pharmacy services through a vertically integrated platform that supports diagnosis, delivery of medication, and ongoing care.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years ). In 2023, Ro was named Best Workplace for Parents for the third year in a row.

The Role
At Ro, our mission depends on reliable, secure, and scalable systems. As a Staff SRE on the infrastructure team, you’ll own the reliability of production systems, harden infrastructure, and build tools that empower engineers to ship safely and confidently. You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers. From designing resilient systems to shaping incident response practices, this role is for engineers who thrive on impact and care deeply about operational excellence.

• Design and implement resilient infrastructure to support high availability at scale
• Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
• Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
• Partner with engineering teams to bake best practices for reliability, resilience and observability into services
• Automate infrastructure workflows using IaC and other cloud native tools
• Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org

• Deep understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage primitives such as EKS, RDS, Route
  53, S3, Elasticache, among others
• Strong programming and automation skills using Go (bonus points for Python)
• Proficiency with infrastructure as code - Terraform / Pulumi
• A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog
• Strong cross-functional communication, able to collaborate with product, platform, security and other teams
• An operational mindset that puts reliability and resilience as a core product requirement
• A mission-driven attitude, motivated by the opportunity to make healthcare better

• Full medical, dental, and vision insurance + One Medical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $202,000 to $243,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths—and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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• Associate

• Full-time

• Engineering and Information Technology

• Industries:
  Wellness and Fitness Services, IT Services and IT Consulting, and Manufacturing

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