Security Design & Integration – Storage Migration​/Data Migration

Job Summary:

• 10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition for global Cybersecurity service delivery.

Years of experience needed:

• 10+ years of experience

Technical

Skills:

• Previous work experience managing two or more Cybersecurity delivery engagements
• Anti-virus and anti-spyware
• Audit principles and associated compensating controls
• Cloud Security
• Vulnerability Management
• E-Mail security
• Manage and maintain steady state global delivery operations
• Manage Operational/delivery issues and escalations
• Ensure continuous communication and coordination with clients
• Ensure SLA/SLO attainment and process compliance along with high customer satisfaction
• Act as first point of escalation for day-to-day functioning of delivery operations team
• Handle escalations, identify gaps, prepare action plans, and drive towards resolution
• Identify opportunities for SIP’s/CIP’s and drive towards achieving desired goals
• Define and maintain governance model, best practices, and operating procedures
• Drive seamless transition of new service/customers to operations team
• Manage crisis situations
• Participate in Service Operations Meetings and Service Quality Review governance
• Facilitate Business Continuity during regional/location outages
• Data Protection and Security
• Threat Intelligence and Forensics
• Authentication and Password Management
• Cloud Security
• Identity and Access Management
• Governance, Risk, and Compliance
• Audit principles and associated compensating controls
• Basic knowledge of security models such as ISO/IEC 27001, PCI DSS, and Cobit 5, OWASP, and NIST, ITIL
• Experience with Cyber Security tools and technologies
• Good understanding of IT security policy, procedure, design, and implementation
• Acts as a trusted advisor to clients
• Interlock with Management to define operations strategy and action plans based on client feedback and CSAT results
• Analyze customer requirements, identify business opportunities, provide guidance, and support
• Monitor delivery health, process adherence, identify improvement areas, and implement measures to maximize customer satisfaction
• Ensure continuous communication and coordination with clients
• Maintain positive client satisfaction and relationships
• Support Delivery Manager in determining, monitoring, and reviewing project financials, operational costs, budgets, staffing requirements, resources, and risk
• Improve efficiency, utilization, compliance, and accuracy
• Assist Delivery Manager in achieving target Residual/Efficiency by planning resource allocation, tracking labor utilization, and maintaining low operating costs
• Deliver transition projects and programs following recognized best practice methodologies
• Conduct due diligence activities and document business activities in a due diligence report along with recommendations and next steps
• Act as primary point of contact for transition activities
• Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables
• Monitor and execute transition deliverables according to the agreed transition plan
• Manage day-to-day transition project communication with stakeholders, project delivery teams, account teams, and client stakeholders
• Review transition project outcomes to capture learnings and disseminate across the organization

Education qualification:

• Bachelor’s degree preferably in Computer Science or Information Systems, and/or equivalent formal training or work experience

Certifications Needed:

• Certificates in relevant fields are an added advantage