Banking Analytics Director

Job Description

Champion innovation at the intersection of technology and business, guiding cross-functional teams to deliver analytics products that drive real value.

As an Analytics Director on the Open Banking Analytics Team, you’ll be driving data and analytics strategy, execution, and innovation for Open Banking capabilities to support customers and external parties and ensure secure data sharing for our customers. You will work closely with quad partners (Product, Technology, Operations, and Risk) to identify opportunities, deliver actionable insights, and enable data-driven decision‑making across the organization.

• Develop and execute the analytics roadmap aligned with Open Banking’s business objectives
• Champion a data‑driven culture and promote analytics best practices across the team and quad partners
• Collaborate with quad partners to understand business needs, define analytics requirements, and deliver impactful solutions
• Communicate complex analytics concepts and results to non‑technical stakeholders, influencing strategy and decision‑making
• Lead the design, development, and implementation of advanced analytics solutions, including dashboards, predictive models, and reporting tools
• Ensure analytics solutions are scalable, robust, and deliver measurable business value
• Build, mentor, and manage a high‑performing analytics team, fostering professional growth and collaboration
• Oversee data quality, integrity, and governance for all analytics initiatives
• Partner with Technology and Data teams to ensure secure, compliant, and efficient data management
• Stay abreast of industry trends, emerging technologies, and best practices in payments analytics
• Drive continuous improvement in analytics methodologies, tools, and processes

• Bachelor’s degree in a quantitative or other applicable field, and 10 years of experience in an advanced analytics, product management, or related role
• Experience managing analytics solutions and delivery within a complex organizational structure
• Knowledge to effectively leverage common analytics tools and technologies such as SQL, Python, R, Tableau, or Power BI
• Excellent communication skills with the ability to convey complex analytics concepts to stakeholders with varying levels of technical knowledge
• Proficient using MS Excel and Power Point
• Ability to provide insights, manage stakeholder expectations, influence decision‑making at all levels
• Strong leadership skills with the ability to guide cross‑functional teams towards achieving common goals
• Knowledge customer survey data and survey design; proven ability to drive insights from data to impact product and service strategy
• Experience converting customer feedback into actionable opportunities for customer‑facing employees

• Experience in the banking or financial services industry highly desired
• Experience coaching product managers to grow their skills while maintaining a strong team culture
• Experience leading across multiple product areas

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about…