Head of Account Management; North America

Head of Account Management (North America)

Join to apply for the Head of Account Management (North America) role at Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good 🌎. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, Tik Tok, Linked In, HSBC, Atlassian and Twilio — as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam — use Goodstack to make a difference. In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We’re building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey –
we need you 🫵

Join us as Head of Account Management to build and lead how Goodstack manages, grows, and retains our largest enterprise customers across North America!

In this role, you’ll own everything that happens after the sale – renewals, growth, senior relationships, and the operating rhythm that keeps it all running to standard. This is a hands‑on, player‑coach role for a disciplined operator who can deliver results today while designing the model that scales tomorrow. You’ll report to the VP GTM and work closely with our executive team as a key driver of customer success and growth strategy.

As Head of Account Management, your mission will be to:

• Deliver strong renewal and growth results across our enterprise accounts.
• Show clear proof of value so renewals feel natural and expansions inevitable.
• Build a simple, disciplined forecasting process for renewals and expansions with clear inspection points.
• Build, in partnership with Rev Ops, the dashboards, health scores, and reporting frameworks that bring maturity, visibility, and accountability to how Account Management operates.

Team leadership

• Hire, develop, and lead a high‑performing Account Management team — starting small, scaling with thoughtful precision.
• Act as a player‑coach: join customer meetings, review plans, and coach live on senior conversations.
• Set clear expectations for how the team prepares, follows up, and manages multi‑stakeholder relationships — we aspire for 5
  * hotel experience for our customers at every touchpoint.
• Build competency frameworks and development paths so everyone knows what good looks like.

Operating model & playbooks used

• Alongside Rev Ops, design the Account Management coverage model (by ARR tier, segment, and geography).
• Define and drive adoption across core cadences and SLAs for renewals, expansions, QBRs, success plans, and escalations.
• Capture what works and turn it into repeatable playbooks for scale.
• Work with Rev Ops to improve workflows, health scores, and dashboards in Hub Spot, Gong, and Notion.

Strategic accounts & cross‑functional leadership

• Build and maintain senior and executive relationships; lead value conversations and in‑person QBRs – you’re a figure head across accounts.
• Act as an escalation point for key customers, resolving issues quickly and turning them into moments of trust.
• Partner with Product, Solutions, Marketing, and Sales on adoption, roadmap priorities, and joint growth plans.

After 12 – 18 months, success will look like:

• Net Revenue Retention remains consistently above target, with predictable renewals and healthy expansion.
• A clear Account Management operating model and coverage plan are in place and performing.
• A small but high‑calibre AM team is hired, ramped, and delivering to standard.
• Foreca…