ServiceNow Solutions Analyst

Column Technical Services is looking for a skilled Solutions Analyst. You'll play a pivotal role in streaming operations, designing impactful solutions, and leveraging platforms like Service Now to automate workflows and elevate service delivery across a healthcare organization. If you're a strategic thinker with strong analytical skills and a knack for collaboration, this is our opportunity to make meaningful impact in a dynamic, forward-thinking environment.

Let's connect and start a conversation today!

Please note, this position does not offer sponsorship for employment authorization in the United States.

Job Overview:
The Solutions Analyst serves as a vital conduit between the organization's business objectives and its IT capabilities. This role involves systematically studying existing processes and procedures, leveraging infrastructure domain knowledge to pinpoint gaps or inefficiencies. This analysis forms the foundation for designing and implementing IT Infrastructure solutions that automate specific processes and enhance overall operational effectiveness. The Solutions Analyst drives technological advancement within the infrastructure division, ensuring a seamless integration of IT with core business processes and playing a pivotal role in the organization's digital transformation journey.

Key Responsibilities:

• Process Analysis:
  Conduct comprehensive reviews of the organization's current processes and procedures to identify areas ripe for automation or improvement.
• Solution Design & Innovation:
  Develop and design IT solutions that streamline processes, enhance efficiency, and improve service delivery. This includes proactively monitoring emerging technologies within Infrastructure domains that could be leveraged for operational improvement.
• Stakeholder
  
  Collaboration:
  
  Engage closely with stakeholders, technology teams, and other personnel to ensure requirements and expectations are consistently met. This responsibility also covers regularly reporting progress and solution performance metrics to stakeholders and senior Technology leadership.
• Compliance & Governance:
  Maintain an acute awareness of and strict adherence to rules impacting solution delivery, such as compliance regulations, data governance policies, or organizational mandates, thereby ensuring all solutions are robust and sustainable.
• Project Lifecycle Management:
  Oversee the entire lifecycle of solution projects, from initial conceptualization through to final implementation. This encompasses managing resources, adhering to timelines, and mitigating risks to ensure successful delivery.

Job Requirements

Minimum Security Clearance:

No Clearance

Required Skills & Experience:

• Two (2) to four (4) years of relevant professional experience.

Skills:

• Proficiency in business process analysis, IT solution design, and Infrastructure domains.
• Service Now Certified CSA is required.
• Leverage workflow visualization tools such as Lucid charts or any comparable software.
• Maintain the service catalog within the community platform, encompassing both IT and non-IT services such as HR, Finance, and others.
• Support and manage over 600 catalog items, with a primary focus on workflow maintenance and ticket-based service operations.
• Proven project management acumen, with the ability to manage multiple projects concurrently.
• Strong self-management capabilities, high levels of initiative, and dedication to completing assignments promptly.
• Ability to build and maintain strong, cooperative working relationships.
• Exceptional problem-solving skills, with the capacity to identify and evaluate various problem-solving options effectively.

Additional Information:

• A professional with applicable knowledge and demonstrable, actionable experience.
• Capable of working effectively within a team structure and actively contributing to collective goals.
• Operates efficiently within defined tasks and responsibilities.
• Possesses the ability to understand and contribute to technical discussions at the 'task level'.

Preferred Education:

Bachelor's Degree or four years of work-related experience.