CX Data & Insights Analyst

** _Welcome to Warner Bros. Discovery... the stuff dreams are made of._*
* ** Who We Are...*
* When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the  _storytellers_  bringing our characters to life, the  _creators_  bringing them to your living rooms and the  _dreamers_  creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

** Analyst, CX Data & Insights*
* Your New Role...

As the Analyst for CX Data & Insights, specializing in AI/ML & Automation Initiatives, you will be critical in shaping AI strategy for the Customer Experience team. Your primary focus will be to identify, leverage, and implement AI/ML & automation opportunities to enhance our CX operations and insights capabilities. You will act as a vital bridge between CX, Tech, and Product teams, ensuring seamless implementation and continuous improvement of CX data products.

This role requires a self-starter mindset, the ability to self-manage workload across different products, and the ability to work across a diverse technology suite such as Salesforce, Snowflake, Databricks, and Looker.

Your Role Accountabilities...

+ Define and drive the AI/ML and automation roadmap for CX Data & Insights, aligning with broader CX and business objectives.

+ Partner with CX, Tech, and Product teams to identify and deliver data and AI solutions that enhance operational efficiency, accuracy, and insight generation.

+ Translate business needs into technical requirements for scalable data and AI products built on Salesforce, Snowflake, Databricks, and Looker.

+ Direct and advise data engineers on the design, development, and optimization of data pipelines required to support CX data products and AI/ML initiatives.

+ Oversee data quality, compliance, and governance processes across all CX data assets.

+ Establish and track KPIs and OKRs to measure the success and impact of AI-driven initiatives.

+ Promote adoption of data products by driving stakeholder engagement, enablement, and data literacy across CX teams.

Qualifications & Experience...

+ 3-5 years of experience in product management, analytics, or data strategy, preferably within a data-rich or customer experience organization.

+ Proven track record of delivering AI/ML or automation initiatives that improved efficiency, accuracy, or insight generation.

+ Strong understanding of data engineering technologies (e.g., ETL/ELT, orchestration frameworks, APIs) and best practices for building reliable, scalable pipelines.

+ Experience working with modern data platforms such as Salesforce, Snowflake, Databricks, and Looker.

+ Ability to translate data science and engineering concepts into actionable business outcomes.

+ Skilled at setting strategy, managing cross-functional projects, and influencing teams without direct authority.

+ Excellent communication and stakeholder management skills, with the ability to align technical and non-technical partners around a shared vision.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. We take seriously our responsibility to ensure equitable access to employment and opportunities in a manner that upholds our human rights obligations. Reasonable accommodation is available upon request for eligible candidates

** Additional Information*
* On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here () .

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Warner Bros. Company or…