Senior Product Designer

About Norm Ai

Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with auditability, reliability, and trust.

Norm's platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.

Norm Ai has raised more than $100 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, and Marc Benioff.

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm's proprietary suite of no-code software tools. Norm hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in breaking down legal workflows into units of analysis targeted enough to reliably leverage Large Language Models (LLMs) for reasoning.

The granular LLM outputs that constitute a given workflow are orchestrated in a logically structured and human interpretable manner and rigorously validated against data and expertise. The resulting dynamic systems can complete the first pass of the legal workflow and provide detailed explanations.

We also developed the first Domain Specific Language (DSL) for fully representing regulatory requirements in AI code. This DSL, deployed with our enterprise platform, enables Norm clients to transform workflows and apply compliance checks at the source of business activities.

Norm Ai technology is deployed inside some of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.

This Role

We're at a pivotal moment: our AI is powerful, but now we need to make it intuitive, trustworthy, and indispensable to a wider audience. As a Staff Product Designer, reporting directly to the Head of Product you'll architect the bridge between these worlds, transforming complex AI capabilities into intuitive, trustworthy experiences that define the future of enterprise software. You'll take ownership of our product's design landscape, leading the creation of AI-driven interfaces that don't just meet user needs-they anticipate them.

This role transcends traditional UI/UX, challenging you to pioneer new interaction models that balance automation with human agency, making complex workflows feel effortless while maintaining the depth and power our enterprise users demand.

Core Responsibilities

• Spearhead the product design cycle for new features and products, from initial research through prototyping, interaction design, and usability testing
• Define and implement groundbreaking AI UX patterns that set new standards for human-AI interaction
• Develop and evolve scalable design systems that ensure consistency across products while enabling rapid innovation
• Partner with AI engineering, software engineering, legal engineering, customer success, and leadership to embed design thinking into our product development DNA
• Lead user research initiatives to deeply understand customer workflows and translate insights into actionable design decisions
• Champion a user-first mindset while balancing business objectives and technical constraints
• Establish design processes that thrive within our engineering-driven culture

Skills & Experience - Core

• 7+ years of product design experience, ideally with significant focus on enterprise SaaS and B2B products
• Proven track record of designing AI-driven experiences or deep knowledge of AI interaction models
• Strong portfolio showcasing enterprise software design work, including complex workflows and data visualization
• Mastery of design and prototyping tools, particularly Figma Deep understanding of UX principles, information architecture, and interaction design
• Experience building and evolving design systems in fast-paced environments
• Excellence in visual design, including typography, color theory, and layout
• Outstanding communication skills with the ability to advocate for and articulate design decisions
• Bachelor's Degree in Product Design, HCI, Interaction Design, or related field

Skills & Experience - Pluses

• Experience designing for highly regulated industries (finance, healthcare, enterprise IT)
• Background in service design and enterprise-level workflow optimization
• Proficiency with analytics tools for tracking user behavior and measuring design impact
• Experience leading design teams or mentoring other designers

What Success Looks Like - 30 Days

• Immerse yourself in our product ecosystem, AI models, and compliance workflows
• Build strong relationships with engineering, product, and leadership teams
• Conduct a comprehensive design audit, identifying immediate opportunities for improvement

What Success Looks Like - 60 Days

• Design and implement significant usability improvements to core AI-powered workflows
• Establish user research frameworks and gather actionable feedback
• Begin…