Senior Data Analyst; Customer Analytics

Position: Senior Data Analyst (Customer Analytics)
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, Step Stone Group, Icon Ventures, and Lux Capital.

To learn more about Maven, visit us at

An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

* Fortune Change the World (2024)

* CNBC Disruptor 50 List (2022, 2023, 2024)

* Fortune Best Workplaces for Millennia ls (2024)

* Fortune Best Workplaces in Health Care (2024)

* TIME 100 Most Influential Companies (2023)

* Fast Company Most Innovative Companies (2020, 2023)

* Built In Best Places to Work (2023)

* Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

* Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

* Fast Company Best Workplaces for Innovators (2022)

* Built In LGBTQIA+ Advocacy Award (2022)

Maven Clinic is looking for a Strategic and customer-focused Senior Data Analyst specializing in Customer Analytics. Dedicated to helping Maven Clinic's customers understand, measure, and amplify clinical and business value through data. Experienced in developing scalable analytics solutions, aligning cross-functional stakeholders, and turning data into actionable insights that drive client outcomes and strengthen long-term partnerships. Adept at combining analytical rigor with business storytelling to highlight Maven's impact across cost savings, member engagement, and clinical effectiveness.

Key Responsibilities & Achievements

* Customer-Facing Analytics & Value Demonstration:

Partner with Client Success and Commercial teams to build and deliver data-driven narratives that highlight Maven's measurable impact on clinical outcomes, cost reduction, and employee well-being for enterprise clients.

* Actionable Insights for Stakeholders:

Design interactive dashboards and scalable reporting frameworks (SQL, Tableau, Looker, DBT) that empower customer facing teams to independently track utilization, engagement, and ROI metrics aligned with their organizational goals.

* Scalable Solutions & Automation:

Architect data sources and reusable reporting models that enable efficient delivery of analytics at scale across dozens of enterprise customers, improving turnaround time and consistency of insights.

* Cross-Functional Alignment & Project Leadership:

Lead analytics initiatives that require collaboration across Client Success, Finance, Sales, and Engineering, ensuring alignment on business objectives, project milestones, and data definitions. Overall ownership of deliverables.

* Process Improvement & Efficiency:

Identify opportunities to streamline data workflows and reporting processes, implementing scalable automation and documentation practices to increase reliability and transparency for customer deliverables.

* Storytelling & Communication:

Translate complex data into clear, outcome-oriented insights that resonate with customer executives and HR/benefits leaders, reinforcing Maven's role as a strategic partner.

* Innovation & Emerging Tools:

Support adoption automation tools (such as Matik) to scale client reporting and standardize storytelling of clinical and business outcomes across customer portfolios.

Minimum Qualifications

* 5-7 years of relevant analytics or data science experience

* Fluency in SQL and a strong background in data visualization

* An ability to juggle both long-term, strategic projects and ad hoc, urgent requests as needed

* Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior analysts

Preferred Qualifications

* Experience with value/ROI/clinical outcomes storytelling (strong preference)

* Experience with Matik or similar dynamic content creation systems

* Experience with at least one primary visualization tool (Looker, Tableau), and/or DBT

The base salary range for this role is $166,000 - $195,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our teams primarily operate…