Head of RevOps
Job in
New York City, Richmond County, New York, USA
Listed on 2026-01-10
Listing for:
Topline Pro
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (COO) with an excellent team of 95+ rockstars with plans to expand more in 2026. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.
We're well funded with over $44M of capital raised from YC, Northzone, Forerunner, Bonfire, TMV and BBG. Most recently we closed our $27M Series B in Summer 2025. We have a few years of runway, and we've experienced rapid growth in the past year. We're expanding Rev Ops and looking for an leader who can further build on our foundation and scale the team.
We believe "great candidates" do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
About the Role
We're looking for a Head of Revenue Operations to build and scale the systems, data, and processes that power our revenue engine. This role will lead our Revenue Operations team, reporting directly to our Chief Operating Officer.
We believe Revenue Operations is a key differentiator for attracting and serving SMBs. We've proven demand and built strong early foundations in Rev Ops, and now, we need a senior leader to unify Sales, Marketing and CX operations into a single, scalable revenue engine.
We empower teams to tackle challenging problems and highlight key opportunities for Topline Pro. However, we maintain high standards. We're seeking a Head of Revenue Operations who is dedicated to achieving the impactful outcomes we require.
If you're excited about building the revenue foundation of a category-defining company and want your work to directly impact thousands of small business owners, we'd love to talk.
What You'll Do
Drive Efficient, Scalable Growth
- Partner with Sales, Marketing, CX, and Operations leadership to define the GTM operating model, revenue architecture, and compensation strategy
- Refine lead scoring, qualification, routing, and assignment (e.g., territory-based) logic to balance lead quality, conversion, and rep efficiency
- Partner with Recruiting, Sales, Marketing, and CX to create a high-functioning recruiting and onboarding engine for GTM
- Analyze pricing and discounting patterns, designing guardrails and approval processes that optimize deal quality and long-term retention
- Build and maintain dashboards and models, establish shared definitions and metrics, and deliver actionable insights to improve performance across GTM, including lead generation, productivity, and customer retention
- Own and evolve the GTM tech stack (Salesloft, Orum, Instantly, Hubspot, Dialpad, Front) by ensuring clean data, scalable workflows, and strong integrations with Product and Data
- Design, experiment, continuously refine, document, and rollout GTM processes (especially AI-driven) that increase revenue growth, reduce churn, and improve operational efficiency
- 7+ years of experience in Revenue Operations, Sales Operations, or a related role, ideally in a high-growth (Series B to
D) vertical SaaS or SMB-focused environment - Proven success defining and executing a Rev Ops roadmap aligned to business goals, while rolling up your sleeves to build systems and processes yourself
- Hands-on experience with Hub Spot and Salesloft configuration (cadences, workflows, integrations), plus comfort working with SQL and BI tools like Hex
- Passion for solving problems with systems thinking; you're always looking for better, more efficient ways of doing things
- Experience managing a team and scaling the Rev Ops function at a growth-stage startup
- Energized by fast-paced, ambiguous environments
- Extremely organized and detail oriented and have strong written and…
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