Enterprise Account Manager

The Enterprise Account Manager partners with our largest and most complex customers primarily PE-backed groups managing multiple portfolio brands to ensure successful onboarding, adoption, and long-term value realization.

You'll lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to design, deliver, and scale success across their portfolios. This is a hands-on role that combines technical execution, project management, and executive relationship management.

You'll build and manage onboarding project plans used by C-level stakeholders, configure integrations using Zapier, webhooks, and APIs, and collaborate closely with Product and Engineering to solve implementation challenges.

Key Responsibilities:

Customer Onboarding & Value Delivery

* Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts.

* Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments.

* Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration.

* Monitor account health and proactively address adoption gaps or technical issues.

* Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI.

Technical Execution

* Build and manage Zapier automations to connect customer systems and automate workflows.

* Partner with Product and Engineering to troubleshoot API connections and integration challenges.

* Document all technical workflows and ensure repeatability across brands and regions.

Project Management & Cross-Functional Coordination

* Act as project lead for multi-brand or regional implementations.

* Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution.

* Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders.

* Manage escalations and coordinate resolution of high-impact issues.

Account Growth & Retention

* Develop success plans that align customer goals with measurable outcomes.

* Identify opportunities for expansion in product usage, AI adoption, and add-on modules.

* Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies.

* Build and maintain strong relationships with customer executives and operational leaders.

Technical Expertise

* Proficient in Zapier, with experience creating multi-step automations and webhook integrations.

* Experience collaborating with Product and Engineering on API-based workflows.

* Strong project management ability, capable of building and maintaining C-level-ready onboarding plans.

Qualifications

* 5-8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts.

* Proven success managing enterprise customers with complex technical requirements.

* Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders.

* Excellent communication skills, including executive presence and the ability to lead C-level discussions.

* Experience using Hub Spot and Metabase (or similar BI tools) for account tracking and reporting.

* Familiarity with home services, SaaS, or tech-enabled operations is a plus.