Customer Success Manager

The Role

As a Customer Success Manager at Unthread, you'll be shaping how customers built their workflows, onboard their teams, and start saving time with Unthread.

Here's what you'll do:

• Serve as the primary point of contact for customers, ensuring a seamless onboarding and continued engagement.
• Develop deep product expertise to educate and empower customers in using our AI technology effectively.
• Proactively identify customer pain points and collaborate with product and engineering teams to drive solutions.
• Build strong relationships with key stakeholders, ensuring high retention and satisfaction rates.
• Monitor customer health metrics and implement strategies to enhance adoption and minimize churn.
• Advocate for customers internally, providing insights to influence feature development and improvements.
• Lead customer training sessions, webinars, and knowledge-sharing initiatives.
• Work closely with sales to identify upsell and expansion opportunities.

We're looking for someone who thrives on solving real-world challenges and taking ownership of complex problems. You'll do well here if:

• You have 4+ years of experience in a Customer Success, Account Management, or related role, ideally within a SaaS or AI-driven company.
• You have strong problem-solving skills and ability to translate technical concepts into customer-friendly solutions.
• You have excellent communication and relationship-building skills, with a customer-first mindset.
• You have a passion for AI, startups, and technology-driven innovation.
• You can thrive in a fast-paced, dynamic startup environment and wear multiple hats.
• You have humility and hustle

Bonus Points:

• Experience working with AI tools
• Basic understanding of SQL or Type Script (even if using AI-written code!)

We operate in a hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with Fridays remote, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.

• Competitive salary plus meaningful equity—you'll have a genuine stake in what we're building.
• Generous PTO and flexibility—we prioritize outcomes over the number of hours worked.
• Health, dental, and vision coverage—we take care of you and your loved ones.
• A chance to shape the future of support, in an industry that's long overdue for disruption.