Manager, Ad Operations

Manager, Ad Operations

As Manager, Ad Operations, you'll play a critical role within InMobi's North America Go-to-Market (GTM) organization, serving as the primary operational bridge between our regional Sales teams and Global Revenue Services (GRS) at our headquarters. Often referred to as "the Machine," GRS is both the analytical core and the operational connective tissue of the company, linking systems, teams, and workflows to ensure flawless execution across our global exchange business.

In this role, you'll be the in-region triage and operational partner for InMobi Exchange, supporting Sales, Client Development, Agency Development, Programmatic Trading teams, DSP Partner Managers, and GRS teams across time zones. You'll own media planning, real-time campaign and deal operations, and rapid issue resolution, while delivering proactive, data-driven insights that ensure seamless execution and exceptional performance across PMP and Brand IO activities.

This is a highly collaborative, demand-facing operations role, built for someone who thrives in a dynamic environment, brings deep programmatic expertise, and balances consultative strength with operational rigor.

Location:

This position is based onsite in our New York City office.

The Impact You'll Make:

Campaign & Deal Operations

• Serve as the primary North America point of contact for RFP triage, Brand IO setup, audience and deal requests, pacing checks, and creative QA
• Oversee the end-to-end campaign lifecycle, including IO validation, deal configuration, creative troubleshooting, pacing strategy, and KPI monitoring (CTR, VCR, Viewability, and beyond)
• Monitor PMP and Brand IO performance in real time, identifying anomalies, surfacing insights, and driving optimization recommendations for stronger outcomes
• Ensure configuration accuracy across SFDC, Beeswax, and other operational systems, maintaining compliance with platform policies and brand-safety standards
• Manage the regional triage queue in Salesforce, ensuring SLA adherence, same-day responsiveness, and high-quality operational support

Cross-Functional & Global Partnership

• Act as the operational liaison between GTM teams (Sales, CSMs, Agency Development, DSP Partner Managers) and GRS at HQ (IST), ensuring smooth handoffs and continuous workflow across time zones
• Participate in daily GTM syncs and weekly HQ/CoE reviews to align on campaign performance, triage trends, operational challenges, and strategic priorities
• Gather and elevate market-specific feedback to HQ teams to help refine workflows, tooling, data quality, and operational processes

Quality & Operational Excellence

• Serve as a regional quality gatekeeper, ensuring data integrity, campaign hygiene, and consistency across audience mapping, deal inclusion, pacing setup, and inventory alignment
• Conduct periodic deal health audits to detect inefficiencies, ensure SLA compliance, and maintain operational excellence across teams

Enablement & Team Culture

• Lead training and enablement sessions on SOPs, campaign setup, reporting, troubleshooting, and operational best practices
• Foster collaboration across L1-L3 operations teams, reinforcing cross-regional alignment and a culture of precision, discipline, and continuous improvement

The Experience We Need:

• 8+ years of experience in programmatic operations, campaign management, deal operations, or ad operations, ideally within a global ad tech organization
• Strong expertise in PMPs, Private Auctions, Brand IOs, and campaign setup workflows across major DSPs (DV360, The Trade Desk, Xandr, Beeswax)
• Advanced proficiency in Excel, SQL, and BI tools (Looker, Tableau, Power BI), with the ability to analyze data, diagnose issues, and communicate insights clearly
• A solid understanding of creative QA, pacing logic, inclusion/exclusion workflows, and deal health optimization
• Proven ability to partner effectively with Sales, Client Development, CSMs, Product, and HQ Operations stakeholders
• Comfort working across global time zones to support operational continuity between North America teams and India HQ
• Experience mentoring or training new hires and enabling teams in operations, analytics, or technical troubleshooting
• Exceptional attention to detail, a structured approach to problem-solving, and a passion for operational excellence
• Strong communication skills and the ability to navigate fast-moving environments while balancing multiple work streams

At InMobi, you'll be surrounded by people who...

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