Field Service Engineer - Rochester, NY

Field Service Engineer 2 – Rochester, NY

Ge Health Care is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world‑changing realities, and join an organization where every voice makes a difference and every difference builds a healthier world.

The Senior Field Service Engineer performs on time and accurate preventative maintenance on one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and or Instrument Service Information bulletins, works independently to troubleshoot and perform moderately complex repairs, and performs and leads equipment installations in one or more modalities. The position is responsible for driving customer satisfaction through Service Excellence.

• Perform timely and accurate preventative maintenance of medical equipment to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting, service repairs, and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on‑demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met, ensuring documentation of all work performed is captured daily, including debriefing, metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value‑added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment.
• Or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities including troubleshooting, repair and installation.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required; we will not sponsor work visas, now or in the future, for this job opening.
• Availability after hours and/or work a rotating on‑call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

• Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

For U.S. based positions only, the pay range for this position is $72,000.00–$ per year. Compensation decisions are dependent on skills, qualifications, experience and location. The position may be eligible to earn performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives (LTI). GE Health Care offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, accident insurance, and tuition reimbursement.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Health Care will only employ individuals who are legally authorized to work in the United States for this opening. Any offer of employment is contingent upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID‑19, some GE Health Care customers have vaccination mandates that may apply to certain GE Health Care employees.