Studio Manager

“New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies” - Heather Andersen, Founder & Owner

New York Pilates is excited to welcome a Studio Manager to our team to drive results and lead the community at our high performing and profitable studios. The Studio Manager will be responsible for reaching the Sales and Profit goals in their store by setting a plan to deliver the best student experience. You’ll work with your team, consisting of part-time and full-time Studio Reps, Shift Managers, and Instructors to drive talent development and performance for your store team.

You will run and grow your business while maintaining NYP service, operational excellence, plus leading, developing, and coaching your direct reports. Your leadership and passion for results allows the studio team to provide solutions to our students and reach the studio financial goals.

The ideal candidate has experience working in a premium or luxury retail environment or fitness setting. You’ll bring your highly visual and excellent commercial product management skills along with your confidence working under pressure to thrive in our fast-paced and highly brand-focused environment.

Embodying integrity, flexibility, confidence and interpersonal skills, the Studio Manager will contribute to healthy company growth and culture. This position will report to the Multi-Unit Studio Manager, as well as coordinating with other members of the NYP leadership team. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

This is a full time position that will include nights, weekends and holidays.

The Role

• Align with Company Goals:
  Make decisions that align with organizational objectives, priorities, and values.
• Drive Sales Growth:
  Develop and implement sales strategies, set goals for the team, and track performance to achieve sales targets.
• Accountability:
  Hold the management team accountable for personal and managerial productivity. Evaluate and manage the performance of team members; execute performance management reviews, development plans, feedback and follow-ups and take actions to improve performance and develop your team accordingly
• Clienteling Strategy:
  Collaborate with the Customer Sales & Success team to develop strategies that meet business goals.
• Market Awareness:
  Monitor market changes, support sales strategies, and adapt tactics as needed.
• Leadership and Development:
  Oversee recruitment, training, and succession planning; ensure adherence to brand expectations.
• Brand Advocacy:
  Act as a brand ambassador, resolve student issues, and drive customer loyalty and business growth.
• Operational Excellence:
  Manage daily tasks, budget, and performance, while fostering a positive, accountable team environment and maintaining high NYP standards.

Requirements:

• 4+ years experience in a premium or luxury retail environment or studio setting
• Bachelor’s degree in business or related field preferred.
• Demonstrated history of strong team leadership and motivational skills
• Experience with budgeting, financial reporting, and meeting revenue targets
• Customer Service oriented, exceptional skills in customer service and conflict resolution
• Ability to manage daily operations, staff scheduling, and facility upkeep
• Excellent verbal and written communication abilities
• Effective problem-solving and decision-making skills
• Familiarity with CRM and POS systems and office software (e.g., Microsoft Office, Google Workspace, Slack, MBO)
• Basic knowledge of Balanced Body equipment preferred

Bonus Points!

• Drive for Results:
  Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
• Student Focused:
  Is dedicated to meeting the expectations and requirements of internal and external students. Gets first hand student insight and feedback and uses it for improvements in products and services. Acts with the student experience in mind. Establishes and maintains effective…