Collateral & Insurance Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This role is ONSITE Monday through Thursday with Friday remote.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
** We get you further, faster.
**** Focused on you:
** We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
** On the leading edge:
** We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
** Proven reliability:
** We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
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* What You’ll Do:

** As the Collateral & Insurance Manager, you’ll lead the integrity, compliance, and performance of the bank’s collateral and insurance management processes. You’ll ensure all pledged assets and insurance documentation meet regulatory, policy, and risk standards while leveraging automation, AI, and data analytics to drive accuracy and efficiency. Partnering with teams across the organization, you’ll enhance collateral tracking, insurance compliance, and exception resolution through smarter workflows and technology.

You’ll champion continuous improvement, implement dashboard solutions, and lead a team that maintains precision, accountability, and audit readiness across the loan lifecycle.
** Daily Responsibilities & Oversight
*** Direct, coach, and inspire a high-performance team responsible for collateral documentation verification and insurance tracking.
* Oversee the full lifecycle of collateral and insurance management across loan portfolios, ensuring accuracy, timeliness, and compliance with regulatory, policy, and credit requirements.
* Serve as the primary point of accountability for audit readiness, leading examinations, responses, and remediation related to collateral and insurance documentation.
* Partner with teams across the organization to align collateral data, lien perfection, and insurance compliance across all core systems and business lines.
* Deploy and manage AI, OCR, and automation tools to enhance data integrity, accelerate workflows, and reduce manual processing.
* Continuously analyze existing procedures to identify and execute efficiency, scalability, and quality improvements.
* Develop and maintain dynamic dashboards and performance metrics to track collateral coverage, insurance expirations, turnaround times, and exception resolution rates.
* Collaborate with Compliance, Technology, and Risk to strengthen governance, data transparency, and process automation across the lending ecosystem.
* Lead and execute special projects such as system enhancements, workflow optimization, and audit-driven corrective actions.
* Review and approve complex or high-value collateral releases and insurance exceptions, ensuring proper controls and documentation.
* Provide continuous training, coaching, and performance feedback to promote consistency, accountability, and professional development across the team.
* Champion a culture of precision, operational excellence, and proactive risk management in all collateral and insurance functions.
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* Experience:

** 7–10 years of comprehensive experience in commercial or consumer banking operations, with a strong background in collateral management, insurance compliance, and loan servicing. Proven ability to lead…