Vice President, Global Operations
Listed on 2025-12-01
-
Management
Business Management, Business Analyst -
Business
Business Management, Business Analyst
Join Warner Music Group as Vice President, Global Operations. We’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
Our core values are Curiosity, Collaboration, and Commitment. We encourage applications from people with a wide variety of backgrounds and experiences.
Job Title:VP, Global Operations
Reports To:
SVP, Global Business Services. Department:
Finance.
Location:
Remote.
About our team:
Warner Music’s Global Business Services (GBS) provides critical support and best-in-class services to our global Finance labels and affiliates.
Your role:
We're seeking an experienced and strategic VP of Operations to join our Global Business Services (GBS) team. You'll be instrumental in optimizing our GBS delivery model by overseeing critical operational functions.
- Work with M&A deal team and broader finance organization on all integration and work migration.
- Lead the metrics team in prioritizing and building out key performance indicators and service level agreements for all GBS operations.
- Lead and embed a culture of continuous improvement across GBS.
- Support transition from implementation project to steady state training program for GBS employees.
- Maintain a comprehensive knowledge base to support efficient operations, problem-solving, and cross-training.
- Drive the identification, prioritization, and implementation of automation opportunities within GBS processes.
- Partner with Tech and other teams and process owners to ensure successful deployment and adoption.
- Stay updated on industry standard methodologies and new technologies to keep GBS at the forefront of shared services excellence.
- Collaborate closely with GBS center leads, Tech, Global Process Owners, and other functional partners to align operational strategies with business needs.
- Build, mentor, and lead a high-performing team of operations professionals.
About you:
Bachelor's degree in Business Administration, Operations Management, or a related field. 10+ years of dynamic experience in operations management within a large-scale Global Business Services (GBS) or shared services environment.
- Validated expertise in at least three areas: driving automation initiatives, building performance metrics and reporting solutions, continuous improvement methodologies.
- Demonstrated capability in leading significant operational transformations and implementing standard methodologies across diverse global teams.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Track record of excellent communication, interpersonal, and stakeholder management skills.
- Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence.
- Experience leading and developing high-performing teams in a fast-paced, dynamic environment.
We’d love it if you also had entertainment/music industry experience, an MBA or equivalent degree, multi-lingual reading/writing fluency, experience with Pega Systems, Service Now or similar products, or a Lean or Six Sigma designation.
Warner Music Group is an Equal Opportunity Employer. Salary Range: $200,000 to $240,000 Annually.
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