Williamsburg Kent Assistant Studio Manager

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About us:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar's Core Values:

• Driven: We are goal-oriented and results focused
• Outgoing:
  We are passionate about our team and clients in everything we do
• Problem Solving: We are scrappy problem solvers considering every option
• Enthusiastic:
  We are warm and lead with positivity
• Self-Aware: We understand our impact on others
• Trustworthy: We are dependable and depended upon. We are strongest when we work together

As Assistant Studio Manager, you excel at the below 6 core competencies:

• Customer Focused: Building strong relationships and delivering people-centric solutions.
• Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability: Holding self and others to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Situational Adaptability: the ability to adjust to new situations and challenges by being flexible and open-minded.
• Interpersonal Savvy:
  Is able to adjust communication style when directing work to each individual team member's preferred communication style. Is able to read body language of both clients and team members to determine when to intervene in client / team member interactions
• Drives Results: Consistently achieving results, even under tough circumstances.

Responsibilities include (but are not limited to):

Studio Leadership:

• Lead and develop the careers of a studio team, consisting of Studio Guides (front desk) and Estheticians (service providers); being the direct line manager for the Studio Guide Team
• Maintain studio(s) to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to
• Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Ensure studio teams are adequately supported during training and day-to-day
• Provide feedback to Studio Manager on progress and challenges, paired with suggestions
• Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed at 1 or 2 studios
• Elevate the tone and culture of the studio as a brand ambassador and hospitality champion

Studio Support:

• Collaborate on scheduling, ensuring staffing accuracy and schedule optimization
• Support inventory management and forecasting to ensure accurate replenishment levels and retail and professional product availability
• Manage all client support conversations stemming from studio inbox, client surveys (NPS) and Google reviews
• Assist with facilities ticket management and audits in collaboration with the Operations team
• Participate in marketing events onsite/offsite

REQUIREMENTS:

• 2+ year(s) of hospitality management experience (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior team management and customer service; experience opening a store/studio from the ground up a plus
• Must love hospitality and interacting with people
• Must love being a servant leader and prioritizing feedback and development for the studio team
• Strong understanding of retail operations, policies, and procedures
• Must have the ability to prioritize and multi-task within a fast-paced…