PM Custodial & Tenant Services Supervisor

Our client, a premier commercial real estate owner/operator, is seeking a PM Tenant & Custodial Services Supervisor to oversee daily and evening operations related to building cleanliness, tenant experience, and custodial team management across multiple Class A properties. This individual will directly manage unionized janitorial teams (32BJ) and must have proven experience administering progressive discipline, tracking attendance, resolving labor issues, and ensuring accurate payroll submission.

The ideal candidate brings deep knowledge of professional janitorial standards, strong leadership maturity, and a service-oriented mindset. This role is highly hands-on and requires presence across several properties throughout the week.

• Full-Time | Permanent | Onsite
• Salary: $100,000-$110,000
• Schedule:
  
  Monday-Friday, 4:00 PM-1:00 AM
• On-Call:
  Rotational Weekends
• Location:
  
  Multi-Property Portfolio (travel between buildings required)

Responsibilities:

Custodial & Cleaning Operations

• Oversee all janitorial and custodial services to ensure buildings remain clean, sanitary, and presentable.
• Conduct daily, detailed walkthroughs of lobbies, restrooms, elevators, tenant spaces, loading docks, and exterior entryways.
• Uphold and enforce professional cleaning standards, SOPs, equipment use protocols, and safety practices.
• Coordinate transition planning for new buildings, expanded cleaning scopes, or contracted services.

Union Team Leadership & Labor Management (32BJ)

• Directly supervise 32BJ union cleaners, porters, and forepersons, ensuring compliance with CBA requirements.
• Administer progressive discipline (verbal warnings, written warnings, documentation), attendance tracking, and corrective action plans.
• Maintain strong rapport with unionized staff while responsibly upholding standards and enforcing expectations.
• Participate in interviewing and onboarding seasonal or full-time team members; track open requisitions and vacancies.
• Train staff in OSHA compliance, chemical handling, equipment safety, lockout/tagout, and cleaning best practices.

???????Payroll, Scheduling & Administrative Oversight

• Prepare and validate weekly payroll for union staff (knowledge of ADP, eTime, or similar systems required).
• Maintain accurate scheduling, shift assignments, rosters, vacation approvals, call-outs, and coverage plans.
• Ensure ongoing compliance documentation including safety training, certifications, and building logs.
• Monitor supply inventory, manage work orders, and support cost control initiatives aligned with budget targets.

Tenant Relations & Customer Service

• Serve as the evening point of contact for tenant service requests or complaints.
• Respond to cleanliness concerns, spills, restroom issues, odors, and urgent custodial needs with urgency and professionalism.
• Partner with property management teams to communicate service timelines, priorities, and follow-up actions.
• Ensure strong service delivery that reinforces tenant satisfaction and building reputation.

Emergency Response

• Participate in the after-hours emergency rotation (water leaks, floods, weather-related cleanup, hazmat, equipment failures).
• Coordinate with engineering, security, and property management to restore building operations safely and efficiently.

Required Qualifications

• Minimum 5 years of custodial, janitorial, building services, or facilities operations leadership.
• Mandatory experience supervising 32BJ or similar unionized cleaning staff, including discipline, contract adherence, and labor relations.
• Demonstrated experience managing cleaning teams in high-traffic environments (e.g., commercial real estate, hospitals, airports, museums, corporate offices, universities).
• Payroll/timekeeping system proficiency (ADP, Kronos, eTime, etc.).
• Strong operational skills with the ability to set standards and hold teams accountable.
• Excellent communication skills for interacting with tenants, staff, vendors, and management.
• Proficiency in Microsoft Office and building operations software.

Physical & Work Requirements

• Ability to walk or stand for extended periods (up to 6 hours).
• Ability to lift/carry up to 25 lbs.
• Comfortable traveling between multiple buildings.
• Evening on-site schedule and weekend on-call availability are required.
  
  If you meet the required qualifications and are interested in this role, please apply today.
  
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