Senior Client Care Director

Senior Client Care Director

Job

249607

Posted

12-Jan-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

New York City - New York - United States of America

** Business Group Overview*
* CBRE's Investor Client Coverage, dedicated to serving a select group of the firm's top institutional clients across the commercial real estate sector. As the world's leading commercial real estate services and investment firm, CBRE leverages the group to deliver differentiated value through integrated C-suite relationship management and seamless, cross-enterprise execution.

This enterprise-wide approach enhances client engagement across CBRE's full portfolio of investor services, including but not limited to capital markets, leasing, property management, valuations, thought leadership, and consulting services.

CBRE's Investor Client Coverage plays a critical role in achieving superior client outcomes that distinguish CBRE in the marketplace. Joining CBRE's Investor Client Coverage offers the opportunity to contribute to high-impact strategies shaping global real estate investment decisions, build long-term partnerships with influential institutional investors, and drive innovation across a $20+ trillion commercial real estate addressable market.

** About the Role*
* CBRE's Investor Client Coverage team is seeking a Senior Coverage / Relationship Lead to expand and deepen the firm's institutional client coverage capabilities. CBRE's Investor Client Coverage is comprised of senior enterprise leaders responsible for coordinating and delivering CBRE's comprehensive services to its most strategic investor clients.

This role requires developing a deep understanding of client objectives and orchestrating cross-functional teams to meet complex, multi-dimensional client needs. The ideal candidate brings significant experience in senior, client-facing roles-ideally within investment banking, corporate banking, or management consulting-and is adept at operating within a large institutional coverage model.

As a key enterprise executive, the Senior Coverage Lead will manage the strategic, day-to-day coverage of a select group of high-profile institutional investors. This individual will drive cross-selling opportunities across CBRE's full platform while representing the firm at the highest levels of client engagement. This is a salaried role focused on long-term relationship development rather than transactional sales.

** What You'll Do*
* + Serve as the primary relationship lead for a defined portfolio of institutional investor clients, owning end-to-end coverage and engagement strategy.

+ Develop and execute strategic client coverage plans that deepen relationships, identify cross-selling opportunities, and promote CBRE's integrated service offerings.

+ Act as an enterprise executive, representing CBRE in senior-level client meetings, industry events, and internal leadership forums.

+ Collaborate closely with internal business lines-including capital markets, leasing, property management, valuation, consulting, and operations teams-to deliver coordinated, client-specific solutions across geographies.

+ Monitor market trends, client priorities, and competitive dynamics to provide proactive insights and strategic recommendations.

+ Foster trusted, long-term client relationships through exceptional communication, anticipation of client needs, and delivery of measurable value.

+ Contribute to the broader platform by sharing best practices and supporting enterprise-wide initiatives.

+ Provide formal supervision to team members, including performance management, coaching, development, recruiting, and hiring.

+ Coordinate and manage daily team operations, including workload planning, task assignment, deadline management, and cross-training.

+ Partner with Regional Group Presidents and senior leadership to execute enterprise strategic initiatives.

+ Drive market share growth across core services while maintaining and extending CBRE's competitive advantage.

+ Ensure business operations are efficient, scalable, and cost-effective.

+ Lead by example, modeling behaviors aligned with CBRE's RISE values and…