Account Director, Retail​/Multi-unit Services

Account Director, Retail/ Multi-unit Services (Contract)

3‑month contract position with potential to become full‑time.

At Amsive
, we are a performance marketing agency that values collaboration, innovation, and personal growth. We offer a supportive environment where individuals thrive and teams drive results. Our decade‑long expertise brings integrated solutions that set the industry standard. We are committed to empowering our team members, providing the tools and trust needed to lead.

* We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.*

• 3‑month contract with possibility for full‑time hire
• Hybrid: 2‑3 days in office (NYC, Greenville, SC, Greater Chicago)

We’re seeking an Account Director, Retail / Multi‑Unit Services, with a passion for online and offline marketing, strong leadership, and meticulous attention to detail. The ideal candidate is a self‑motivated team player who manages multiple simultaneous projects and communicates proactively with clients on strategy and status.

This role is a leading member of our Client Services team, working across Customer Intelligence, Creative, SEO, Digital Media, Direct Mail, Email, and Analytics. The Account Director will handle complex accounts, onboard new clients, strategize upsell opportunities, and lead cross‑functional teams to deliver omnichannel marketing programs that meet client KPIs. Reporting to the Client Experience Lead for Financial Services, the Director will also support agency sales and strategy teams in pitching and planning.

• Build empathetic relationships with clients and understand their marketing challenges.
• Lead cross‑functional teams in developing and delivering omnichannel marketing programs.
• Use data and analytics to craft narratives that illustrate program impact.
• Act as the primary client‑facing role, owning client satisfaction and proactivity.
• Become proficient in company‑designated tools for project and account management.
• Manage internal timelines, resources, and communication proactively.
• Log all resource hours in the company’s project management tool daily.
• Schedule and facilitate client campaign initiatives across all agency channels.
• Conduct regular calls to review performance and recommend optimization strategies.
• Oversee implementation, delivery, and execution of program promises.
• Facilitate and manage the invoicing process.
• Maintain or improve account profitability through scope management.
• Develop cross‑channel insights and recommendations for business reviews.
• Apply data insights for audience identification, channel selection, and creative messaging.
• Collaborate and oversee agency standards on key service deliverables.
• Continuously learn and apply data‑centric marketing techniques.

• 8+ years’ experience managing direct or digital marketing programs.
• Specific experience supporting brick‑and‑mortar retail locations and driving traffic and purchases.
• 4+ years’ financial services experience (banking or credit unions).
• Preferred: 4+ years in an agency environment.
• Excellent at building profitable client relationships.
• Proficient at communicating client requirements to internal stakeholders.
• Experience overseeing multi‑channel campaigns as the main client point of contact.
• Background in managing, training, and developing direct reports.
• Strong written and verbal communication, positive attitude, and collaborative mindset.
• Ability to influence clients and internal teams.
• Solid grasp of marketing and communication principles.
• Strong project management and organizational skills;
  Asana experience preferred.
• Deep understanding of data‑driven audience, channel, and creative testing.
• Advanced knowledge of data, modeling, and analytics.
• Proficient in Microsoft Office Suite (PowerPoint, Excel).
• Future‑minded individual ready to contribute to an omni‑channel marketing leader.

These are not exhaustive; duties may change at any time with or without notice.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws.

Amsive will also take affirmative action as required by applicable laws to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are considered for promotional opportunities.