Account Manager

Critical Mass is hiring an Account Manager to join our team on Art Bot! Art Bot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance  specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

Join a dynamic team at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery.

You Will:

* Take ownership of a roster of clients, building and managing trusted agency and client relationships across a variety of verticals (with a strong presence in automotive).

* Act as the primary point of contact for DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion.

* Collaborate closely with internal teams-including activation, strategy, development, and design-to translate client needs into clear, actionable deliverables.

* Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively.

* Mentor and support junior account managers, delegating work and fostering professional growth within the team.

* Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and Art Bot's high standards.

* Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights.

* Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities.

You Have:

* Proven experience (2+ years) in account management or a similar client-facing role within digital media, creative, or project management environments.

* Strong understanding of digital media landscapes and technical campaign launches, DCO or media planning/activation experience is a strong plus.

* Excellent communication and relationship management skills, both internally and externally.

* Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities.

* Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables.

* Experience mentoring, training, or overseeing junior team members and delegating work effectively.

* A collaborative, proactive approach and comfort working cross-functionally with diverse teams.

* High level of initiative, adaptability, and a genuine passion for delivering client success.

What We Offer:

* Global maternity and parental leave

* Competitive benefits packages

* Vacation, Flex days, and sick days

* Access to online services for families and new parents

* Summer Fridays (off at 3:00 PM local time every Friday)

* 12 Affinity Groups

* Internal learning and development programs

* Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in our New York office for a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.