Senior Account Executive

Company description

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game-they must battle behemoth market leaders, upend ingrained treatment habits, or transform a "me-too" product into "yes-please."

The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients' market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent-all the necessary elements for Challengers to triumph.

That's the philosophy, here's the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, "We celebrate people who stand up and say, 'You know what?

This is dumb.' Damn straight.

Overview

We're Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you're our next Senior Account Executive, helping us to deliver game-changing campaigns for consumers and HCPs.

Read on to learn more about what qualities we're looking for in a new member of the crew and why you're gonna dig working with us.

Responsibilities

Our team is looking for someone who can help us develop, nurture and grow our relationships with top-tier healthcare clients. Beyond that, here's how you'll make your mark:

Agency Operations:

* Finances:
Familiarity with and adherence to agency financial and operating procedures and policies. Maintains accurate, organized files.

* Trouble shoot:
Solution oriented. Brings problems to the attention of management

* Team Leadership:
Positive influence

Knowledge:

* Solid understanding of the pharmaceuticals and healthcare industries and at least two media channels

* Continuously learning technology

* Adheres to agency process. Identifies issues and contributes to problem resolution

Strategy:

* Competitive positioning:
Understands client positioning and strategy

* Informing:
Keeps team informed of changes in client/competitive climate. Communicates clearly and frequently

* Planning:
Research on category, competitive data, therapeutic areas

* How you'll grow with us:

Sr Account Executive is where you'll start, but we're always planning for where you'll go. Our Senior Account Executives are all expected to hone skills that will help build on their careers. Those skills include:

Tactics and Execution:

* Contributes thoughtfully to the brand tactical planning and creative process

* Works with account team to execute plan tactics

* Responsible for accurate and thorough documentation: status reports, contact report,;
Takes ownership of day-to-day tactics and executions within agency

* Develops strong and positive working relationships with production, creative, finance, other departments

Client Relationship:

* Communications:
Attends client meetings and provides timely follow-up (e.g. contact reports). Synchronizes communications between account teams, vendors and clients

* Presentations:
Organizes/manages client presentations. Influence and diplomacy in written and verbal communications. Effective but concise communications.

* Relationship:
Is able to communicate directly and frequently with client with some autonomy. Builds rapport and credibility with client peer based on trust and expert counsel

* Works with client to execute advertising and marketing plans

Hell yes, I want to do all of that. But tell me more about Heartbeat…

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we've been named a 4-time "Best Place to Work" by AdAge and MM+M and a "Diversity & Inclusion Champion" by Med Ad News .

Qualifications

What you're bringing with you:

You're just starting out and amped to learn all there is to know about Client Services. Here are the skills you're ready to put to work:

* 2+ years of Account Management experience

* Bachelor's degree

* Exceptional client management relationship skills

* Ability to rapidly grasp client marketing objectives

* Excellent written and oral communication skills

* Ability to manage multiple client contacts

* Ability to learn quickly and handle multiple tasks

* Ability to analyze data (site metrics, media performance metrics)

Additional information

We care about three big things:

1. Empowering Challenger Brands

We work with marketers who have big mountains to climb and the ambition to make it happen. As their shepherds and sidekicks, we must…