Operations Specialist

The Role

Frank & Eileen is opening our very first US flagship store on Madison Avenue in New York City. We need a highly organized, detail-oriented Operations Specialist (Full-Time) to support our Back of House team at the flagship. This role ensures smooth day‑to‑day store operations, focusing on inventory management, shipment processing, and operational excellence.

• Receive, unpack, and organize incoming merchandise shipments with accuracy and care.
• Support inventory management including stockroom organization, replenishment, and transfers.
• Prepare products for the sales floor, including tagging, steaming, folding, and replenishing as needed.
• Partner with the Front of House team to ensure timely product availability for customers.
• Maintain a clean, organized, and efficient back‑of‑house environment that reflects Frank & Eileen standards.
• Assist with operational tasks such as supplies management, packaging preparation, and special projects.
• Uphold health, safety, and compliance standards in all back‑of‑house processes.
• Support additional operational tasks and directives from Store and Assistant Managers and Visual Merchandiser as needed.
• Ad hoc projects as needed.

• Previous retail, stock, or operations experience preferred (luxury or specialty retail a plus).
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.
• Collaborative and dependable team player with a positive, solutions‑oriented mindset.
• Flexible schedule, including availability on weekends, evenings, and holidays.

• Comfortable with lifting boxes up to 50 lbs, climbing ladders, and standing for extended periods.
• Frequent bending, stooping, and lifting.
• Frequent handling of inventory, including folding, steaming, tagging, and replenishing product.
• Support in moving and organizing stockroom fixtures, shelving, and storage systems.
• Assist with assembly, placement, and adjustments of shelving, fixtures, and displays during store setup and seasonal floor moves.
• Flexibility to adapt to physically demanding tasks as part of new store opening and ongoing operational needs.

Hourly pay range starting at $20–$26 plus eligibility for the team commission bonus program.

Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.