Lead Supervisor II

Coach

Brooklyn, NY, US

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We are committed to innovation, inclusivity, and crafting beautiful, lasting products.

The Lead Supervisor is an integral part of the store’s overall success, modeling behaviors that directly impact sales and operations. This role requires exemplary performance, representing Coach at the highest standard and adapting to all roles within the store environment.

• Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models, and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management: holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives
• Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
• Readily adapts to customer and team needs by reading cues
• Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Recognizes the positive sales impact staffing has on the business and recruits accordingly
• Coaches, develops, and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others while encouraging individual growth
• Welcomes feedback and adapts behaviors; creates short- and long‑term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
• Demonstrates strong business acumen
• Interacts and communicates with supervisor(s) regularly; is adaptable and flexible; maintains a calm and professional demeanor
• Maintains interior and exterior upkeep of the building in partnership with the corporate office
• Uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary
• Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Drive for Results: consistently exceeds goals, remains top‑performing, and pushes self and others for results
• Customer Focus: dedicated to meeting expectations of internal and external customers, acts with customers in mind, and builds trust
• Creativity: generates new and unique ideas, connects otherwise unrelated concepts, and contributes to brainstorming sessions
• Interpersonal Savvy: builds rapport with all kinds of people, uses…