Account Manager

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation;
Barron's, Market Watch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

B2B and Operations provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.

About the Role

The role of the Account Manager is to manage a book of business and prospect for new business. This means the Account Manager is responsible for all aspects of the relationship with a defined set of customers. The number of companies managed by an Account Executive will typically be between 30 and 40, depending on geography and industry sectors covered.

The Account manager is responsible for retaining and growing the existing contract revenue (in existing buying centers) within their set of customers. The Account manager will also initiate sales activity with new buying centers (either independently, or working with Sales Specialists).

Client relationships are built and maintained via telephone, email, and in-person meetings. An ability to develop strong business relationships in a phone-based and in person-based environment is crucial to the success of this role.

The successful Account Manager will retain business within the established customer base, work to develop opportunities and display a strong level of business understanding for the industries covered in their set of customers.

You Will:

+ MEET NEW BUSINESS TARGETS:
Generate new streams of Dow Jones revenue through sales of products and services which address prospects business needs

+ IDENTIFY PROSPECTS:
Complete territory analysis to identify potential buying centers, plus the specific roles and individuals to be prospected. Develop and execute a plan to grow your territory by understanding the complete suite of Dow Jones products and successfully take them to market.

+ RETENTION:
Retain Dow Jones contract revenue in the assigned set of customers and ensure the Dow Jones products and services address customers' business needs

+ RELATIONSHIPS:
Maintain good levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer

+ RENEWALS:
Develop and execute a plan to manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information to the client

+ ACCOUNT MANAGEMENT:
Responsible for all areas of account management, including the development of good account understanding, understanding clients' businesses and resolving issues in a timely manner; understand competitor solutions the client is using and the client's current and developing needs

+ A minimum of four years sales experience and a proven track record of success in selling solutions to corporate or financial customers

+ ROLLOUT AND ADOPTION:
Ensure appropriate levels of customer training and awareness are provided through your own means and partnering with the Account Development Team.

+ DEVELOP OPPORTUNITIES:
Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling), and where appropriate, engage with Sales Specialists to bring to close.

+ TEAMWORK:
Work on retention initiatives for selected customers with the extended sales team available

+ PRODUCT KNOWLEDGE:
Clearly express the value proposition and benefits of the Dow Jones products and solutions, and use this knowledge to help increase the value and adoption of our solutions by the client

+ FORECASTING:
Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

+ MANAGING ACCOUNT INFORMATION:
Maintain accurate and appropriate client records within the global CRM system to provide timely management information.

You Have:

+ Strong time management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals

+ Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment

+ Ability to prioritize tasks and customers, to ensure time is maximized for revenue-retaining activities and…