Consumer Relations Manager

Title: Strategic Planning Senior Manager (Hybrid)

Base Pay Range: $35.00/hr - $41.00/hr

Duration: 12+ months contract

Description: This role is a hybrid of account management and consumer experience, focusing on Beauty brands within their accounts.

• Lead and cultivate partnerships with key accounts and will be responsible for financial trends, forecasting, and contract management.
• Generate and disseminate all sales and cross‑functional reports.
• Predict current and future retail and shipment volumes by connecting promotional strategies, replenishment flows, and proactively identifying opportunities to optimize stock levels that drive profitable sales.

• Drive on‑site consumer engagement by managing sample plans, new product launches, Product Detail Page updates, and the execution of quarterly brand animations to enhance the online customer journey.

• Bachelor’s degree and minimum 3+ years in wholesale sell‑in or retail planning.
• Knowledge and awareness of the beauty industry, market, and competitive trends.
• Self‑motivated, results‑oriented, analytical, creative thinker.
• Good negotiation, communication, and organizational skills.
• Ability to establish working relationships with internal and external partners.
• Strong computer skills and ability to multi‑task.

• Moderate supervision required.
• Weeks of Supply management.
• Monthly and annual net forecasting responsibility.
• Determine the right stock level needed to achieve retailer plans and maximize growth opportunities.
• Monitor and resolve low or out‑of‑stock conditions, forecast flow of basic replenishment and vet orders to remove processing barriers, plan and analyze promotional levels and sell‑through.
• Forecast shipments, create account budget and trend plans on a quarterly basis inclusive of channel plans.
• Partner with internal teams to ensure plans are supported: support Customer Service to ensure timely order processing, align with Demand Planning on item‑level forecasting, secure necessary promo, launch, and constrained item allocations with Sales Administration.