Manager of Security

Carnegie Hall, 881 7th Avenue, New York, New York, United States of America

Posted Thursday, November 6, 2025 at 5:00 AM

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.

The Carnegie Hall security team currently consists of a Director of Security, Manager of Security, two Security Supervisors, three Desk Officers and out‑sourced Security guards. The overall responsibility is to develop and execute a multi‑layered security strategy to safeguard the landmark building and its occupants including artists, audiences, teachers, students, and staff. The overriding goal is a balanced approach to risk assessment with an emphasis on mitigating vulnerabilities through deterrence and de‑escalation as well as incidence response strategies in support of a diverse environment, creative workforce, educational activities, and customer‑friendly entertainment venue.

The Manager reports to the Director of Security, tasked with the overall management of the security operation. The Manager oversees the Security Supervisors and Desk Officers and helps execute the security plan, effectively second‑in‑command, delegated overall supervisory responsibility when the Director is not onsite. S/he must possess strong managerial, organizational, and administrative skills, with the ability to prioritize and multi‑task; work independently as well as part of a team, fostering collegial relationships within and outside the organization, engendering respect and trust;

understand, appreciate, and practice inclusive leadership, foundational to creating a secure environment for all.

Working in partnership with the Director of Security, the Manager responsibilities and duties may include but not limited to:

• In conjunction with the security guard staffing companies, not only help ensure minimum training required for security guard certification but also develop institution‑specific training with an emphasis on skills‑based education related to fire and life safety, access control, incident de‑escalation, crowd management, and customer service.
• Provide assistance with logistics of security personnel, ensuring day‑to‑day, line management of guards, not only to make certain they are following institutional policies, procedures, and standards, but also to motivate them to be alert, engaged, and otherwise effective in the field.
• Ensure good record keeping including security detail per event, timesheets, payroll, invoicing, incident reports, and other documentation.
• Liaise with liability insurance carrier regarding loss prevention and incident reports.
• Duties as assigned.

• Trustworthiness with high level of professional responsibility
• Superior stress management skills, including self‑control under difficult circumstances, clear‑headedness in emergency situations, exhibiting calmness under pressure
• Positive attitude, team building approach, and inclusive management style
• Sound judgment, clear decision‑making, appropriate initiative, and professional conduct
• Ability to work independently as well as collaboratively
• Commendable customer service skills
• Effective communication skills, both written and verbal
• Basic understanding of security technology including access control, fire alarm, and weapons detection systems
• Ability to work flexible work schedule including evenings and weekends
• Confidentiality

• Law enforcement or military command experience
• Minimum of five years management experience
• Fire Life Safety Director certification eligible

To apply please…