Lobby Supervisor - Office Building - Times Square

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

** Allied Universal is hiring a Lobby Supervisor to oversee an Office Building located in Times Square , Manhattan*
* + Position Is:
Full Time

+ Work Shifts Available: 7AM - 3PM

+ Workdays Available:
Candidates should be flexible Monday - Friday

+ Pay Rate: $23.40/ hour

+ Must exhibit great customer service skills, will be interacting with the general public on a daily basis and interaction with client and staff

Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

** RESPONSIBILITIES:*
* + Supervise and coordinate the delivery of quality services to the client. Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range

+ Supervise day-do-day operations at the site for Lobbies, Badge & , Visitor Centers, and Large Events

+ Enforce Allied Universal policies as outlined in the handbooks and executive memos

+ Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer

+ Meet all contractual scheduled hours with a minimum of unbilled overtime

+ Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel

+ Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

+ Communicate staffing needs to the Account Manager or to recruiters via

Requisition Form, assisting in identifying and interviewing quality candidates

+ Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

+ Assist with the communication of policies, company announcements and job openings

+ Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

+ Respond to client requests

+ Make emergency notifications as necessary pursuant to site Post Orders

+ Provide direction and instruction to subordinates regarding the performance of their duties

+ Disciplinary action/commendation decisions pertaining to security personnel

+ Make productivity and cost reduction recommendations to management

+ Make recommendations for physical security surveys, job safety analysis and post orders

+ Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned

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* QUALIFICATIONS:

*
* + Must possess a high school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Must possess, or be able to obtain, a SECRET clearance with the Department of Defense

+ Minimum one (1) year of experience in security, law enforcement or military service

+ Must possess one or more of the following:

+ Service in the active-duty military, military reserves, or National Guard

+ Service in Auxiliary Police or Police Cadets

+ Minimum of one year verifiable and successful supervisory experience in security-related industry

+ Be able to operate radio or telephone equipment and/or console monitors

+ Demonstrated ability to interact cordially and communicate with the public

+ Effective oral and written communication skills

+ Problem solving skills

+ Active listening skills

+ Assess and evaluate situations effectively; identify critical issues quickly and accurately

+ Compile, sort, and interpret data

+ Research, investigate, compile information

+ Mediate conflict with tact, diplomacy

+ Write informatively, clearly, and accurately

+ Teamwork

+ Attention to detail

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* PREFERRED QUALIFICATIONS:

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* + Possession of one or more of the following:

+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

+ Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field

+ Bachelor's degree in law enforcement or criminal justice related studies

+ A minimum of 8 or more years of service in any military branch

+ Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

** BENEFITS:*
* +…