Lobby Supervisor - Office Building - Times Square

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Lobby Supervisor to oversee an Office Building located in Times Square , Manhattan

* Position Is:
Full Time

* Work Shifts Available: 7AM - 3PM

* Workdays Available:
Candidates should be flexible Monday - Friday

* Pay Rate: $23.40/ hour

* Must exhibit great customer service skills, will be interacting with the general public on a daily basis and interaction with client and staff

Allied Universal is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging and special events for multiple sites for a high-profile customer.

RESPONSIBILITIES:

* Supervise and coordinate the delivery of quality services to the client. Act as a liaison between customer, Account Manager, and lobby receptionists; supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range

* Supervise day-do-day operations at the site for Lobbies, Badge & , Visitor Centers, and Large Events

* Enforce Allied Universal policies as outlined in the handbooks and executive memos

* Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer

* Meet all contractual scheduled hours with a minimum of unbilled overtime

* Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel

* Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

* Communicate staffing needs to the Account Manager or to recruiters via

Requisition Form, assisting in identifying and interviewing quality candidates

* Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

* Assist with the communication of policies, company announcements and job openings

* Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)

* Respond to client requests

* Make emergency notifications as necessary pursuant to site Post Orders

* Provide direction and instruction to subordinates regarding the performance of their duties

* Disciplinary action/commendation decisions pertaining to security personnel

* Make productivity and cost reduction recommendations to management

* Make recommendations for physical security surveys, job safety analysis and post orders

* Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel assigned

QUALIFICATIONS:

* Must possess a high school diploma or equivalent

* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

* Must possess, or be able to obtain, a SECRET clearance with the Department of Defense

* Minimum one (1) year of experience in security, law enforcement or military service

* Must possess one or more of the following:

* Service in the active-duty military, military reserves, or National Guard

* Service in Auxiliary Police or Police Cadets

* Minimum of one year verifiable and successful supervisory experience in security-related industry

* Be able to operate radio or telephone equipment and/or console monitors

* Demonstrated ability to interact cordially and communicate with the public

* Effective oral and written communication skills

* Problem solving skills

* Active listening skills

* Assess and evaluate situations effectively; identify critical issues quickly and accurately

* Compile, sort, and interpret data

* Research, investigate, compile information

* Mediate…