Case Manager - Bronx Family Justice Center

Case Manager - Bronx Family Justice Center

Urban Resource Institute (URI) is a non‑profit dedicated to ending domestic violence, homelessness, poverty, and trauma. Founded in 1980, URI is the largest provider of domestic‑violence shelter services in the United States, serving over 40,000 individuals annually across more than 20 locations in New York City.

Salary: $49,000 per year

Position Overview: The Crime Victims Case Manager provides direct, trauma‑informed services to victims of domestic violence and gender‑based violence on‑site at the Family Justice Center.

Major

Duties and Responsibilities:

• Conduct client intakes and assess survivors’ needs using a client‑centered, trauma‑informed approach.
• Provide case‑management services, including safety planning, crisis intervention, and court‑accompaniment & advocacy.
• Assist clients in accessing emergency shelters, public assistance (Medicaid, SNAP, housing), and crime‑victim compensation claims.
• Help clients navigate the family‑court system, including filing family‑offense petitions.
• Offer emergency practical assistance such as transportation and food vouchers.
• Coordinate referrals to onsite and off‑site partners in legal, social, mental‑health, and other services.
• Collaborate with partner agencies to streamline service delivery.
• Regularly assess client safety, flagging high‑risk cases to supervision.
• Maintain digital records in the FJC Application and track data for ENDGBV reporting.
• Adhere to confidentiality protocols and privacy standards.
• Support ENDGBV’s client‑feedback initiatives and promote satisfaction surveys.
• Perform additional tasks as the Program Provider and ENDGBV agree.

Specifications for Education / Certifications / Licenses:

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Associate’s degree plus at least two years of relevant experience, preferably with survivors of domestic violence and gender‑based violence.

Required

Skills and Experience:

• Experience assisting clients with public benefits (Medicaid, housing, SNAP, etc.).
• Strong commitment to equity and social justice, with continuous learning in diversity, equity, and inclusion.
• Sensitivity and knowledge of domestic violence affecting LGBTQ+, elderly, and individuals with mental‑health concerns.
• Proven ability to deliver client services—communication, listening, counseling, and documentation skills.
• Excellent organizational skills for prioritizing multiple tasks.
• Exceptional interpersonal, critical‑thinking, communication, and writing skills.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Discretion with confidential information; adaptability to competing demands.
• Flexibility with work schedule according to program needs.
• Commitment to self‑care and work‑life balance for self and others.

URI is committed to fostering an inclusive workplace. We encourage applicants of all backgrounds and abilities to apply, and we provide equal employment opportunities without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected class.