Therapeutic Case Manager; Bilingual Russian or Urdu), Safe Way Forward

Location: Brooklyn, NY

Reports To: Therapeutic Case Management Supervisor

Department: Family Support Services Safe Way Forward

Schedule: Hybrid

Hiring Incentive: $1,000

Mercy First is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions.

We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, Mercy First serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential.

Mercy First's A Safe Way Forward Program (SWF) provides child welfare involved families affected by intimate partner violence (IPV) with comprehensive prevention services including case management and therapeutic intervention modalities to address IPV. This joint prevention-clinical services model offers trauma‑informed services to the whole family, including the survivor of IPV, the person causing harm (PCH), and to children exposed to the IPV/DV in the home.

Range of services includes in‑home visitation, crisis intervention, case management, advocacy, individual, group and family counseling, psychoeducation and support, and referral to other appropriate services. The SWF program will serve a total of 65 families residing in Brooklyn.

The Therapeutic Case Manager is responsible for screenings and assessment, engagement, safety planning and coordination of services and treatment for members of the family system experiencing IPV. Approach to service is family‑centered, trauma‑informed, strengths‑based and emphasizes both short‑term and long‑term goals to restore and maintain safety for all family members, protect children from future exposure to IPV, and promote healing and improved family relationships.

The qualified candidate will be responsible for adherence to reporting requirements and timelines and meeting programmatic outcome measures.

• Masters Degree in Social Work (MSW) or in a related Human Services field – Required
• Prior experience working with children and families known to the Child Welfare system, impacted by Abuse and Trauma – Required
• Prior experience working with families affected by IPV – Preferred
• Bilingual in Spanish/English – Required
• Demonstrate cultural competence and a commitment to anti‑racism work
• Strong engagement, organizational and communication skills
• Knowledge of and commitment to child welfare best practice standards
• Understanding and willingness to commit to the agency’s mission, core values and sanctuary commitments
• Ability to accommodate a flexible work schedule, including evenings and weekends and to be on call for emergencies
• Proficiency in Microsoft Office suite

• Community‑based, home‑based case work counseling, crisis intervention, safety planning, advocacy, concrete services and referrals, family support and psychoeducation with youth and families referred to SWF program in accordance with all applicable ACS, OCFS and Family Court standards, instructions, and procedures
• Maintain caseload of 10-11 families, shared with another SWF case manager, alternating primary client as either the survivor and child(ren) or the person causing harm (PCH) to promote skill development from contrasting perspectives
• Participation in weekly rounds with Clinical Team to ensure integrated approach to case management and clinical services are aligned with family needs
• Facilitate the active participation of family members at Family Team Conferences (FTC) to build consensus around the development of Service Plans that address individual and family system needs and expectations to restore safety, and promote stability and…