Intake Care Coordinator

Intake Care Coordinator

Bedford-Stuyvesant Restoration Corporation, founded in 1967, is the nation’s first community development corporation nestled in the heart of Central Brooklyn in Bed‑Stuy. Located at Restoration Plaza, a 300,000 square foot commercial complex that offers a mix of retail, dining, recreation and entertainment, this historic organization is steeped in its mission to close the racial wealth gap. We provide direct services across an economic mobility platform centered on workforce development, affordable housing/home ownership, community revitalization, small business development and arts and culture to 60,000 people annually.

The Intake Care Coordinator (ICC) will conduct comprehensive intakes and assessments for all participants seeking wraparound services through the Center for Personal Financial Health, ensuring accurate data collection, connection to internal and external resources, and progress documentation to support each participant’s financial and personal stability. The role also provides ongoing support to Care Coordinators and assists with benefit screenings, referrals, and client engagement activities.

• Conduct intakes for all participants seeking wraparound services through the Center for Personal Financial Health (CPFH), including new and returning BSRC participants.
• Review and revise intake forms as needed to ensure accurate and complete participant information.
• Perform initial assessments and screenings to determine the most appropriate service plan for each participant.
• Discuss barriers to asset building, financial freedom, and intergenerational wealth (e.g., lack of employment, childcare, professional attire, anger management, GED, English proficiency, housing).
• Make referrals to appropriate internal programs (Financial Counseling, Tax Preparation, Workforce Development) and external community resources.
• Document participant progress during every visit in compliance with agency and funder standards.
• Inform clients of upcoming events and opportunities that could support their personal and financial goals (e.g., Restoration Plaza events).
• Screen and enroll participants in benefits such as SNAP, health insurance, SCRIE, DRIE, and other social service programs.
• Support Care Coordinators and front desk operations as needed.
• Work some evening and weekend hours as required.
• Perform other duties as assigned.

• Bachelor’s Degree required; concentration in Social Work, Human Services, or related field preferred.
• 2–3 years of experience in social services, case management, or benefits screening.
• Experience screening for SNAP, health insurance, SCRIE, DRIE, and other benefits programs is a plus.
• Knowledge of housing assistance programs, including HPD’s Housing Connect.
• Strong understanding of community resources and social work practices serving underserved populations.
• Excellent written and verbal communication skills, with attention to documentation accuracy.
• Demonstrated ability to establish rapport, motivate clients, and maintain confidentiality.
• Cultural sensitivity and ability to work effectively with diverse populations.
• Strong organizational skills; able to manage a fast‑paced, high‑volume workload.
• Bilingual (Spanish/English) preferred but not required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data entry systems.

$24.73

Full Time:
Medical, Dental and Vision Insurance, Vision plan paid for you and your family, 403(b) retirement benefits, 12 paid holidays, a generous PTO bank of 4 weeks, paid sick leave, Employee Discount Program, Employee Assistance Program, Commuter Benefits programs, and other forms of leave and benefits.
Part Time:
Paid Sick Leave, 403(b) retirement benefits, Employee Discount Program, Commuter Benefits Program, Employee Assistance Program and other forms of leave.

Please include a resume and cover letter outlining your interests and qualifications when applying for this position. (may include other requirements, e.g writing samples, graphic design samples, etc.)

Bedford Stuyvesant Restoration Corporation, its board members, President &…