SNAP Specialist

Met Council – Metropolitan Council

We are a community‑focused Jewish charity dedicated to serving the needy in New York City. The SNAP Specialist role will conduct outreach for the Supplemental Nutrition Assistance Program (SNAP) targeting underserved communities in Boro Park, Brooklyn.

FLSA: Non‑Exempt
Hours per week: 40 / Full‑time
Benefits: Eligible

The SNAP Specialist will conduct outreach and enrollment services to SNAP. This hybrid role requires four days on‑site (Boro Park or Financial District) and one day remote each week.

• Conduct outreach to community‑based organizations, emergency food programs, and other partners, providing information on SNAP rules and regulations.
• Educate potentially eligible clients about SNAP.
• Screen, counsel, and advise clients on required documentation and eligibility.
• Guide clients through the SNAP application process using web‑based tools (e.g., Access HRA).
• Provide post‑application assistance and advocacy for disputed cases.
• Provide case management assistance to existing clients (e.g., periodic reports and case change forms).
• Provide recertification assistance to SNAP participants via web‑based tools.
• Collaborate with staff at partner agencies and other Met Council departments.
• Attend community outreach events, fairs, and forums as needed; occasional non‑traditional hours may be required.
• Connect clients with other low‑income programs and benefits (e.g., Fair Fares, free tax preparation, Health Insurance, HEAP, NYC Care, WIC, etc.).
• Document all services rendered in Met Council’s database system (Salesforce) and other relevant tracking tools.
• Additional responsibilities as required.

• Exceptional customer service skills.
• Excellent communication skills.
• Comfort using online technologies and database systems daily.
• Benefits screening, especially for SNAP.
• Public speaking, including conducting presentations in various settings.
• Ability to help clients navigate through barriers while adhering to local, state, and federal rules and regulations.
• Attention to detail to ensure that client applications are submitted properly and with necessary documentation.
• Serve the diverse needs of clients with professionalism and patience.
• Promptness and adherence to regular work hours is particularly important for this position.

• High School Diploma (required);
  Bachelor’s degree (preferred).
• Background in Public Health, Public Administration, or Human Services.
• Prior extensive experience working with the Orthodox Jewish community (required).
• Additional language capabilities, particularly Spanish or Russian (strongly preferred).
• Knowledge of government benefits is a plus.

• Willingness to travel throughout the five boroughs of New York City; primary office locations are in Boro Park (Brooklyn) and the Financial District (Manhattan).
• Additional sites may be assigned as required.

$21.63 per hour.

Major medical, dental, and vision insurance; pre‑tax commuter benefits; FSA; 403(b); plus holidays.