Software Engineer, Infrastructure

Overview

Gloss Genius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen Gloss Genius to run their operations. Gloss Genius combines fintech, SMB software, and consumer experiences in one platform.

In this role on our Infrastructure team, you’ll focus on empowering developers with the right tools and ensuring the reliability and scalability of our production systems. Your work will drive both our internal developer experience and the robustness of the infrastructure that supports our rapidly growing platform.

As part of a rapidly growing team, you will be instrumental in building and maintaining reliable, secure, and highly scalable infrastructure that powers the businesses of over 90,000 Service Professionals. You will drive operational excellence, scale our cloud-native deployment and collaborate closely with product engineering teams to enable growth across the business.

This role can be based remotely in the San Francisco Bay Area or hybrid in our NYC headquarters (Tuesdays & Thursdays in-office).

• Partner with Product and Engineering teams to support a reliable, secure, and scalable infrastructure platform that minimizes toil.
• Ensure Gloss Genius scales its AWS cloud footprint efficiently.
• Build tools to help engineers quickly identify problems across the stack.
• Shape incident management practices and drive operational excellence.
• Enhance our monitoring and alerting capabilities and share your expertise with other teams as a subject matter expert in observability.
• Champion Dev Ops principles across the company, fostering a culture of collaboration and automation.
• Understand industry and company-wide trends to help assess and integrate new technologies.
• Collaborate with the broader engineering team to optimize application performance and encourage resilient, scalable system architecture.
• Take ownership of complex problems from inception to resolution, engaging with stakeholders and driving solutions that balance business needs with platform reliability, scalability, and security.

• 5+ years of experience working with cloud technologies as a Software Engineer (SWE), Systems Engineer, Production Engineer, Cloud Engineer, Site Reliability Engineer (SRE), or similar roles
• Demonstrated experience working with cloud platforms (AWS, GCP, Azure, etc.) in production to serve real-world traffic.
• Demonstrated experience with infrastructure-as-code frameworks such as Terraform, Terraform CDK, or AWS CDK.
• Solid understanding of IP networking, DNS, CDN, load balancing, HTTP, and firewalls.
• Experience building and maintaining monitoring, logging, and alerting systems for large-scale, 24/7 platforms.
• Participating in team on-call responsibilities.
• Experience with container technologies such as Docker and container orchestration systems such as Kubernetes (i.e. AWS EKS, GCP GKE).
• The ability to write high-quality code in a high-level programming language such as Go, Typescript, Python, Kotlin, Java, or Ruby.
• Demonstrated ability to drive projects from concept to completion, with a strong focus on delivering outcomes.

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by Gloss Genius
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - yearly stipend for approved learning and educational expenses
• Dependent Care FSA
• Home office support
• Team bonding opportunities for distributed teams

The starting base salary for this role in New York, California, and Washington is between $150,000-$230,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. This role is eligible to participate in Gloss Genius’s equity plan and other benefits within our total rewards offering.

Gloss Genius is an Equal Opportunity and Affirmative Action Employer. We celebrate differences and are committed to a workplace where all employees feel supported and empowered to do their best work.

Agency Submissions:
If a resume or applicant is submitted to Gloss Genius by a third party without a signed search agreement, it may be the property of Gloss Genius and no fee will be paid.