Technical Support engineer; Citizens , Golang, Kubernetes, Escalation engineering

Position: Technical Support Engineer

Job Location: San Jose, CA (Remote)

Position Type: Full-Time - CTH

Citizens only

Job Description:

3-4 years of hands-on software engineering experience Engineering,
Escalation Engineering , or a comparable production-focused role.

• Heavy hands-on Kubernetes experience --- operating, debugging, and modifying Kubernetes and Kubernetes-native components (controllers, operators, CAPI, CRDs) in complex production

environments.

• Strong development experience is required --- you must be comfortable reading, writing, and shipping production code, not only debugging it.
• Proven experience owning high-severity customer escalations end to end, including code-level root cause and fix delivery.
• Experience backporting fixes across multiple supported release branches with strong regression discipline.
• Strong distributed-systems debugging skills across networking, storage, and control-plane behavior.
• Working knowledge of at least one major cloud platform:
  AWS, Azure, or Google Cloud Platform .
• Excellent written and verbal communication --- able to hold technical authority in front of customers and executives.

• Go (Golang) development experience --- building, debugging, and patching Go microservices and Kubernetes -native components.
• Certified Kubernetes Administrator (
  CKA); CKAD or CKS a plus.
• Experience with Cluster API (CAPI), controller-runtime, or writing/maintaining Kubernetes operators.
• Experience with edge, bare-metal, or virtualization platforms (VMware, Kube Virt, Hyper-V).
• Experience delivering CVE remediation and patch releases in a regulated, enterprise SaaS, or federal environment.
• Experience with MongoDB, Terraform, Ansible, or CI/CD pipelines (Git Hub Actions).
• Experience using AI-assisted debugging or engineering workflows with strong validation and governance controls.