Sr Mgr-Digital Product Mgmt

Sr Mgr-Digital Product Mgmt

New York, NY, United States(Hybrid)

** Job Description*
* The American Express Developer Portal is a strategic platform that enables developers, partners, and businesses to discover, understand, test, integrate with, and consume American Express digital and API capabilities.

We are looking for a Senior Product Manager to help shape the future of the American Express Developer Experience.

This is a broad platform product role at the intersection of product strategy, developer experience, APIs, identity and authentication, analytics, customer experience, and emerging AI technologies.

The ideal candidate is a strong product thinker who is comfortable operating across both customer and technical domains. They should be able to understand complex developer journeys, identify meaningful customer and business problems, use data to develop insights, and translate those insights into a clear product strategy and roadmap.

This individual does not need to be a software engineer, but should have enough technical depth to work effectively with Engineering and Architecture teams and participate meaningfully in discussions involving APIs, authentication, security, platform capabilities, and AI enabled developer experiences.

** Responsibilities*
* - Define and evolve product vision, strategy, and roadmaps for key Developer Portal and Developer Experience capabilities.

- Own important parts of the developer journey across discovery, evaluation, testing, integration, onboarding, and ongoing product usage.

- Develop a deep understanding of developers, partners, customers, and internal stakeholders and translate their needs into scalable platform solutions.

- Use customer feedback, CSAT, product analytics, qualitative research, operational insights, and behavioral data to identify opportunities and prioritize improvements.

- Define and track meaningful product KPIs across customer experience, adoption, engagement, task completion, time to value, self service, and platform effectiveness.

- Partner with Analytics teams to understand user intent, behavior, conversion, friction, and overall journey performance.

- Work closely with Engineering and Architecture teams on technically complex product capabilities involving APIs, authentication, identity, access, integration, and platform architecture.

- Demonstrate working knowledge of modern API and security concepts including REST APIs, OAuth, OIDC, mTLS, application credentials, and access management.

- Partner with Design and Research teams to create intuitive experiences for technical users while recognizing that Developer Experience extends beyond user interface design into documentation, APIs, workflows, tooling, platform behavior, and support.

- Identify opportunities to simplify complex developer journeys through automation, standardization, and self service capabilities.

- Help establish scalable product patterns for API discovery, documentation, onboarding, lifecycle management, and developer enablement.

- Shape the evolution of AI enabled developer experiences, including the use of Generative AI, Retrieval Augmented Generation, intelligent assistants, AI agents, and Model Context Protocol.

- Understand how AI agents may increasingly discover, interpret, and interact with APIs and digital capabilities and incorporate those changes into longer term product strategy.

- Evaluate developer platform trends, emerging technologies, and industry practices to identify opportunities to improve developer productivity and customer experience.

- Develop and prioritize product backlogs while maintaining a clear connection between individual capabilities, customer problems, product strategy, and measurable outcomes.

- Navigate complex dependencies across…