Mid Software Engineer - Service

brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.

The Mid Software Engineer – Service Now is responsible for designing, developing, and delivering scalable solutions on the Service Now platform for enterprise clients. This role works closely with product, operations, and cross functional engineering teams to translate business objectives into high-quality technical outcomes. The engineer will contribute to application development, integrations, workflow automation, and platform enhancements following Service Now and brightfin best practices.

Success requires strong Service Now fundamentals, excellent problem-solving skills, and the ability to collaborate with technical and nontechnical stakeholders.‑functional engineering teams to translate business objectives into high‑quality technical outcomes. The engineer will contribute to application development, integrations, workflow automation, and platform enhancements following Service Now and brightfin best practices. Success requires strong Service Now fundamentals, excellent problem‑solving skills, and the ability to collaborate with technical and non‑technical stakeholders.

• Develop and enhance Service Now applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices.
• Build and maintain Service Now Portal components (Angular/Seismic) where applicable.
• Create scalable, maintainable technical solutions to solve complex business problems.
• Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications.
• Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations.
• Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long‑term solutions.‑cause analysis and implementing long‑term solutions.
• Maintain detailed documentation of configurations, development work, and system behaviors.
• Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions.
• Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.‑sharing within the engineering team.

• 2-4+ years of hands‑on Service Now development and administration experience.
• Experience supporting or developing within ITSM, CMDB, Asset, App Engine, or Portal modules.
• Experience developing with JavaScript on the Service Now platform, including Script Includes, Business Rules, Client Scripts, and UI policies/actions.
• Strong understanding of Service Now architecture, scoped applications, update sets, and release management.
• Experience with REST/SOAP integrations, Flow Designer, and Integration Hub.
• Familiarity with web technologies:
  JavaScript, HTML, AngularJS, JSON, XML, and API‑driven development.
• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience (preferred).

• Proficient in developing Service Now applications, workflows, and integrations for enterprise use cases.
• Working knowledge of CMDB structures, asset models, discovery patterns, and platform automation.
• Strong problem‑solving and analytical skills in high‑scale, complex environments.
• Ability to translate business requirements into well‑architected technical solutions.
• Ability to…