Power Virtual Agents; PVA Copilot Developer

Technology: Microsoft Copilot Studio, Power Virtual Agents (PVA), Power Platform
Experience: 3+ Years
Employment Type: Full-Time
Work Arrangement: Onsite / Hybrid / Remote

We are looking for an experienced Microsoft Copilot Studio / Power Virtual Agents (PVA) Developer to design, develop, implement, and maintain intelligent conversational AI solutions using Microsoft Copilot Studio and the Microsoft Power Platform.

The ideal candidate should have hands‑on experience building enterprise chatbots, virtual agents, AI‑powered conversational experiences, and integrating them with Microsoft 365, Dynamics 365, SharePoint, Dataverse, and third‑party applications.

The candidate should also have experience with Power Automate, custom connectors, APIs, and workflow automation to develop scalable and intelligent business solutions.

• Design, develop, and deploy conversational AI chatbots and virtual agents using Microsoft Copilot Studio.
• Develop and maintain chatbots using Power Virtual Agents (PVA) and transition existing PVA solutions to Copilot Studio.
• Configure conversational topics, triggers, entities, variables, conditions, and conversation flows.
• Build generative AI‑powered conversational experiences using Copilot Studios generative AI capabilities.
• Integrate chatbots with Microsoft Teams, websites, SharePoint, Dynamics 365, and other enterprise applications.
• Develop automated workflows using Microsoft Power Automate.
• Integrate REST APIs, custom connectors, and third‑party applications with Copilot Studio.
• Work with Microsoft Dataverse for data storage, retrieval, and management.
• Implement authentication, authorization, and secure access controls for enterprise chatbot solutions.
• Configure knowledge sources, including SharePoint, websites, and enterprise documents.
• Optimize chatbot performance, response accuracy, and conversational experiences.
• Troubleshoot chatbot issues, identify root causes, and implement improvements.
• Perform unit testing, integration testing, UAT, deployment, and production support.
• Maintain technical documentation, solution architecture, and deployment procedures.
• Collaborate with business stakeholders to understand requirements and translate them into conversational AI solutions.

• Hands‑on experience with Microsoft Copilot Studio or Power Virtual Agents (PVA).
• Strong understanding of chatbot development and conversational AI concepts.
• Experience designing topics, conversation flows, triggers, entities, and variables.
• Knowledge of Microsoft Power Platform, including Power Automate and Power Apps.
• Experience integrating Copilot Studio with Microsoft Teams and web applications.
• Working knowledge of Microsoft Dataverse.
• Experience with REST APIs, JSON, HTTP requests, and custom connectors.
• Understanding of authentication mechanisms such as OAuth 2.0 and Microsoft Entra .
• Experience working with SharePoint and Microsoft 365 integrations.
• Knowledge of chatbot testing, deployment, and troubleshooting.

• Experience implementing Generative AI and LLM‑powered chatbot solutions.
• Knowledge of Azure OpenAI and Microsoft AI services.
• Experience with Retrieval‑Augmented Generation (RAG) and enterprise knowledge sources.
• Understanding of prompt engineering and AI response optimization.
• Experience integrating Dynamics 365 CRM and other enterprise systems.
• Knowledge of Power Platform ALM, solutions, environments, and deployment pipelines.
• Familiarity with Power Platform governance, security, and DLP policies.
• Experience implementing enterprise‑grade conversational AI solutions.
• Knowledge of Microsoft 365 Copilot and Copilot Studio licensing concepts.

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related…